Remote-Eligible Process Improvement Analyst

Datacom; Hamilton; Hybrid; NZD 55,000 - 78,000; Full time

Benefits offered by this job

Flexible work options

Professional development opportunities

Job summary

Datacom is recruiting a Business Analyst for a 6-month fixed-term role in New Zealand. The role focuses on identifying and delivering business and process improvement opportunities across operational and service environments.

You will gather requirements, analyse data, and support initiatives that improve performance and customer outcomes. Collaborating with cross-functional teams, you will develop process maps and artefacts while ensuring timely reporting and stakeholder communications.

Qualifications

• 5+ years’ experience in a Business Analyst, Process Analyst, Service Analyst, or similar role.
• Experience gathering, documenting, and validating business requirements.
• Strong analytical and problem-solving skills with the ability to interpret data and provide recommendations.
• Experience analysing and improving business processes and workflows.
• Strong stakeholder engagement and relationship management capability.
• Excellent written and verbal communication skills.
• Experience facilitating workshops, meetings, and business discussions.
• Ability to manage competing priorities across multiple initiatives.
• Understanding of service delivery methodologies, including ITIL and project delivery frameworks.
• Experience preparing reports, presentations, and structured business documentation.
• Bachelor’s degree in business, Information Technology, Engineering, Economics, or a related discipline.
• ITIL Foundation certification.

Responsibilities

• Engaging with stakeholders to understand current processes, challenges, and improvement opportunities.
• Gathering, analysing, and documenting business and functional requirements.
• Supporting business improvement and change initiatives across operational and service environments.
• Developing process maps, documentation, reports, and supporting artefacts.
• Analysing operational, service, financial, and customer data to identify trends and improvement opportunities.
• Supporting root cause analysis and recommending practical solutions to business issues.
• Assisting with KPI development and performance reporting.
• Supporting process optimisation and continuous improvement initiatives.
• Preparing reports, presentations, and stakeholder communications.
• Collaborating with delivery, operational, and customer teams to ensure business requirements are understood and met.
• Supporting business case development, cost-benefit analysis, and impact assessments.
• Monitoring and reporting on operational issues, risks, and improvement outcomes.
• Supporting a positive health and safety culture in line with Datacom policy.

Skills

Stakeholder engagement

Requirements gathering

Process analysis

Data analysis

Communication skills

Workshop facilitation

Prioritization

Education

Bachelor’s degree in business/IT/Economics

ITIL Foundation certification

Job description

Datacom is recruiting a Business Analyst for a 6-month fixed-term role in New Zealand. The role focuses on identifying and delivering business and process improvement opportunities across operational and service environments.

You will gather requirements, analyse data, and support initiatives that improve performance and customer outcomes. Collaborating with cross-functional teams, you will develop process maps and artefacts while ensuring timely reporting and stakeholder communications.