Receptionist

ibis, ibis Styles, ibis budget; Wellington; On-site; NZD 30,000 - 60,000; Part time

Job summary

A large economy hotel in Wellington seeks a Receptionist to provide excellent customer service and ensure guests have a pleasant experience. This part-time role requires working across a rotating roster including weekends and public holidays. Ideal candidates will possess exceptional communication skills and attention to detail. The position offers a wage of $26.28 per hour and various employee perks.

Benefits

Complimentary meals while on shift

Discounts on Food & Beverage + Accommodation

Access to Employee Assistance Program

Uniform provided

Qualifications

• Previous experience as a receptionist is ideal but not essential.
• Must have NZ residency or a permanent NZ work visa.
• Ability to work a flexible roster including mornings and evenings.

Responsibilities

• Welcome guests and ensure a memorable experience.
• Handle check-in/check-out procedures accurately.
• Promote hotel facilities and local attractions.

Skills

Exceptional communication skills

Attention to detail

Initiative

Tools

Opera cloud

TARS Database

Job description

Company Description: ibis Wellington is Wellington’s largest economy hotel within walking distance to the capital’s largest venues, Takina, Te Papa, TSB and Sky Stadium. This robust hotel offers consistency and efficiency for large groups with generous vibrant Vivant restaurant dining spaces, offering a big buffet breakfast, and a la carte lunch and dinner.

Job Description: As a Receptionist, you’ll be the welcoming face of our hotel, ensuring every guest enjoys a seamless and memorable experience from arrival to departure. Reporting to the Operations Manager, you will assist guests with check-ins and check-outs, answer queries and provide support throughout their stay.

Flexibility and availability are key in this role, as you’ll be working across a rotating 7-day roster, including weekends and public holidays.

Key Responsibilities

• Welcome guests from around the world, building relationships with both new and returning visitors.
• Ensure accuracy and professionalism with guest information, payments and check-in/check-out procedures.
• Provide local knowledge and promote hotel facilities, actively up-selling to maximise occupancy and revenue.
• Safely manage guest property, ensuring correct documentation and storage.
• Promote Accor loyalty programmes to enhance guest satisfaction and brand loyalty.
• Work closely with your team and other departments, including Housekeeping, Food & Beverage and Reservations, to ensure smooth operations.

We’re seeking a dedicated and personable team member with a genuine passion for people and delivering exceptional service to join our Front Office team. This is a part-time position with a minimum of 16 hours per week, working across a rotating 7-day roster. Applicants must be available for both morning and afternoon shifts, including weekdays, weekends, and public holidays. The role offers a wage of $26.28 per hour.

Qualifications

You will ideally have previous experience as a receptionist in a hotel environment, however not essential. In addition:

• Exceptional communication skills both written, verbal and non-verbal.
• You will be an organized individual with a high attention to detail who is also able to take initiative.
• Previous experience in a Reservations environment is an advantage.
• Prior use of Opera cloud & TARS Database or similar PMS is preferred.
• Ability to work a flexible roster including mornings, evenings, weekends and public holidays.
• You will have NZ residency or be holding a permanent NZ work visa.

Additional Information: At the Ibis Wellington, we’re all about helping you grow your career and have a great time doing it! We love celebrating our team’s wins and offer a bunch of great perks to support you along the way, including:

• Learn your Way - Earn while you learn through access to the Accor Academy.
• Complimentary meals while on shift.
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide.
• Access our generous Parental Leave Scheme.
• Join in on staff celebrations and get recognised for your tenure.
• Accor's refer-a-friend bonus.
• Uniform provided & laundered.
• Access to our Employee Assistance Program.

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

We are an equal opportunity employer and welcome applications from diverse candidates.