Receptionist

Oceania Group; Ōrākei; On-site; NZD 46,000 - 58,000; Full time

Job summary

Join Oceania Group as a Receptionist at The Helier, where you'll be the heart of our customer service experience. This casual role involves ensuring residents have an unforgettable stay, requiring excellent communication skills and a passion for outstanding service. Apply now to become part of a premier retirement living team.

Benefits

Competitive remuneration package

Safe and healthy working environment

Access to ongoing development and career progression

Staff discounts with suppliers

Qualifications

• Solid experience as a receptionist in Hotels - Lodges required.
• A passion for creating individualised & memorable moments.
• Excellent presentation and communication skills.

Responsibilities

• Ensure exceptional customer service for all residents.
• Carry out administration tasks for smooth operation of the Reception Desk.
• Attend to resident enquires with promptness.

Skills

Communication skills

Attention to detail

Customer service

Self-motivation

Flexibility

Job description

The Helier by Oceania is world-class, luxury retirement living, nestled in the heart of St Heliers, committed to providing residents with a quintessential lodge experience featuring incomparable surroundings, exceptional amenities, and personalised service.

We are currently inviting applications from a distinguished and remarkable Receptionist to assist in providing an unforgettable premium living experience to all residents.

The Receptionist is the heart and soul of The Helier's customer service experience. Tasked with ensuring that every resident has an unforgettable living experience - and that their every need is met.

This is a casual position and hours will be irregular.

As a Receptionist, it is necessary you have:

• Solid experience as a receptionist in Hotels - Lodges
• A passion for creating individualised & memorable moments
• Excellent presentation and communication skills with impeccable attention to detail
• A positive "can do attitude" always ready to go the extra mile
• Self-motivation, initiative, and professional integrity
• Flexible working hours that will allow you to maintain a healthy work-life balance
• Respect for residents' confidentiality
• Professional manner and impeccable presentation

Additional duties and responsibilities:

• This position forms a part of the facility's residential & care team and is responsible for providing sound business administration skills. The key purpose of the job holder is to carry out administration tasks to ensure the smooth and efficient operation of the Reception Desk, giving exemplary customer service, thereby ensuring the well-being and complete satisfaction of all residents. Attending to all resident enquires with the minimum delay, ensuring all enquires are responded to either by yourself or where required, the manager on duty. At all times ensure the standard of dress is appropriate and acceptable as per management guidelines, good communication skills, maintaining politeness, consideration, and a high standard of work.
• Our commitment to Diversity & Inclusion - We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
• Please note that only applicants who already have a right to work in New Zealand will be considered and applications will be reviewed as they come in so interviews may commence earlier.
• The Helier is a new era of later life living - inspired by convenience, luxury, and independence. Visit our website for more information The Helier - Oceania
• Operated by Oceania, a leading provider of premium retirement services in New Zealand.

Oceania Careers

Reimagining the Retirement and Aged Care Living experience in New Zealand.

Why Work at Oceania

At Oceania, our people are the driving force behind our purpose to reimagine retirement and aged care living in New Zealand. We recognise that an engaged and diverse workforce is central to delivering exceptional care and enriching the lives of our residents.

We’re the proud owner and operator of over 35 villages across New Zealand, providing independent living and aged care living to more than 4,000 residents.

Our core activities include the development, construction and operation of integrated retirement and aged care living residences to provide remarkable experiences that enable our residents to keep living the life they love and stay connected to what matters the most.

At Oceania, we build homes and communities, not just villages. Our spaces are designed to enable our residents to live the way they always have, with value, purpose and connection to the things that matter most. We're led by them, and it's this shared value to ‘Believe in Better’ that makes our approach different.

What we offer

This belief in better means we are committed to supporting you to learn and do better, and will provide you with:

• Competitive remuneration package
• A safe and healthy working environment with access to a free, confidential support service
• Opportunities for ongoing development and career progression
• Access to a range of great staff discounts with our suppliers

No matter your role within the Oceania team, we all share the same dedication to providing expert and personalised care for the people that once cared for us.

We strive to do better every day. Apply now and become part of our journey.

**Oceania does not accept any unsolicited resume referrals from recruitment agencies, or take responsibility for any fees related to unsolicited CVs**