Reactive Dispatcher

Omexom; Lower Hutt; On-site; NZD 70,000 - 90,000; Full time

Job summary

A leading energy services provider is seeking a Reactive Dispatcher in Lower Hutt, Wellington. In this role, you will manage electricity service requests, maintain communication with clients and field teams, and support operations efficiently. The ideal candidate will possess strong time management skills and experience in the electricity industry. Competitive benefits are offered, including generous health insurance and career advancement opportunities.

Benefits

Comprehensive Health Insurance

Life & Disability Cover

Generous KiwiSaver Contributions

Enhanced Parental Leave

Birthday Leave

Long Service Rewards

Career Advancement Opportunities

Qualifications

• Strong time management and ability to prioritize in a fast-paced environment.
• Background in the electricity industry or dispatch is preferred.
• Experience in rotational rosters is an advantage.

Responsibilities

• Administer all electricity service requests received from clients.
• Maintain strong working relationships with crews, supervisors, and clients.
• Monitor fault response times and dispatch field resources efficiently.
• Communicate fault restoration updates to clients.

Skills

Time management

Knowledge of operational processes

Customer service

Problem-solving skills

Computer literacy

Job description

Based in Lower Hutt, Wellington

• Comprehensive Health Insurance.
• Life & Disability Cover
• Generous KiwiSaver Contributions.
• Enhanced Parental Leave.
• Birthday Leave.
• Long Service Rewards.
• Career Advancement Opportunities.
• Be a part of a Great Team.

About the Role

Looking for your next big opportunity? We’ve got an exciting Reactive Dispatcher role just for you! In this position, you’ll get to administer all electricity service requests received from Omexom clients through to job closure and billing, making a real impact.

• Maintain strong working relationships with crews, supervisors, and clients.
• Monitor fault response times and dispatch field resources efficiently.
• Communicate fault restoration updates to clients and ensure accurate data capture.
• Maintain rosters and support field staff with Level 1 IT issues related to electronic mobility.
• Escalate unresolved IT problems and liaise with Business Applications Specialist for field mobility support.

Qualifications and Skills

• Strong time management and ability to prioritize in a fast-paced environment.
• Knowledge of improvement opportunities with internal and external clients.
• Understanding of KPIs, operational, and quality processes.
• Experience in rotational rosters and problem-solving.
• Background in the electricity industry, call center, or dispatch.
• Customer service and computer literacy.
• Self-motivated, team-oriented, and excellent problem-solving skills.

How to apply

If you like the sound of what we’re offering and think you are the right person for the job, we’d love to hear from you. Hit the 'apply' button below. Applications close on Monday 6th October 2025.

Please note, that only candidates with the right to live and work in New Zealand will be considered for this role.