Rapid Recovery Vehicle Technician - Rotorua

JobSpace; Rotorua; On-site; NZD 55,000 - 70,000; Full time

Benefits offered by this job

Free AA Membership for you and your wh

Birthday day off

4-day-on 4-day-off roster

Training and career development

Uniforms and company vehicle

Job summary

AA Rotorua is seeking a Rapid Recovery Vehicle Technician to diagnose faults and provide roadside support for Members. You will operate the rapid recovery vehicle, tow non-mobilisable vehicles, and perform inspections to ensure safety standards are met.

You will bring an automotive trade qualification, a full NZ Class 1 licence, and strong communication skills to deliver excellent service. Training and a company vehicle are provided.

Qualifications

• Approved automotive trade qualification is required.
• Full NZ Class 1 driver licence is required; Class 2 and NZTA V endorsement desirable (training available).
• Strong communication and customer service skills essential.

Responsibilities

• Provide expert roadside assistance, diagnosing faults and offering solutions.
• Operate the Rapid Recovery Vehicle to tow vehicles safely.
• Conduct pre- and post-tow inspections and secure vehicles to safety standards.
• Deliver excellent customer service and keep Members informed throughout.
• Promote AA products and services where appropriate.
• Use AA systems and tablets to complete job information and payments.

Skills

Strong communication

Problem solving

Customer service

Education

Automotive trade qualification

Full NZ Class 1 licence

Tools

Microsoft Office

Mobile devices

In-vehicle systems

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Rapid Recovery Vehicle Technician - Rotorua

For over 120 years the AA have been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands. From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than a million Members.

And now, we're building the organisation of the future – more connected, modern, and purpose-driven. We are a business in transformation, with opportunities to work cross-functionally, grow new skills, and make a meaningful impact. We're investing in our people, platforms, and ways of working to stay ahead of what our Members and customers need.

What You'll Be Doing

As a Rapid Recovery Vehicle (RRV) Technician, you'll play a key role in redefining how we support our Members on the roadside. Every day will bring variety as you put your expertise to work helping people get safely back on their way.

In this role, you will:

• Provide expert roadside assistance, diagnosing faults and offering the best solution for our Members.


• Operate the Rapid Recovery Vehicle to safely tow vehicles that can't be mobilised at the roadside.


• Conduct accurate pre‑and‑post‑tow inspections and ensure vehicles are secured to best‑practice safety standards.


• Deliver exceptional customer service, keeping Members informed and reassured throughout their experience.


• Promote AA products and services where appropriate, ensuring Members receive the full benefit of their AA Membership.


• Use AA systems, tablets and technology to complete job information, payments, and documentation.

This is a Rotorua‑based role where you'll be out and about, using your technical know‑how to make a real difference for our Members.

About You

You're a skilled automotive professional who enjoys solving problems on the spot and helping people when they need it most. Your calm, practical approach - paired with strong communication skills - means you deliver outstanding service even in challenging situations.

To thrive in this role, you will bring:

• An approved Automotive Trade qualification and solid experience diagnosing and repairing vehicle faults.


• A full Class 1 licence (Class 2 and NZTA V endorsement desirable - training can be provided).


• Confidence in using Microsoft products, mobile devices and in‑vehicle systems.


• A commitment to quality customer service and the ability to build rapport quickly.


• Physical fitness and the ability to lift up to 30kg.


• A clean, safe driving record.

If you're passionate about vehicles, enjoy variety in your day, and want to be part of a supportive, well-respected team, this could be the perfect move.

What We Offer

• Free AA Membership for you and your whānau


• A day off for your birthday


• Work-life balance with a 4-day-on, 4-day-off roster


• Training available / career development


• Uniforms, tools and company vehicle


• Discounted insurance

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

Come be part of a trusted Kiwi organisation that's been guiding life's journeys for over 110 years. If you're ready to use your technical skills in a role where no two days are the same—and where you'll truly make a difference for our Members - we'd love to hear from you.

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.