Quality Administrator

healthvision; Auckland; On-site; NZD 60,000 - 80,000; Full time

Job summary

A leading homecare service provider is seeking a Quality Administrator in Auckland to support Quality Management Systems. Responsibilities include managing documentation, processing audits, and ensuring compliance with standards. The ideal candidate has strong communication skills, knowledge of the health sector, and proficiency in Microsoft Office. This full-time role offers comprehensive training and a supportive workplace.

Benefits

Full training and induction

Free Employee Assistance Programme

Collaborative workplace

Birthday leave

Qualifications

• Detail-oriented and professional administrator with strong communication skills.
• Experience in quality improvement activities.
• Ability to apply Te Tiriti o Waitangi principles.

Responsibilities

• Manage relevant quality documentation within required timeframes.
• Process internal audits and ensure adherence to QMS standards.
• Monitor complaints and feedback in accordance with policies.

Skills

Attention to detail

Strong communication skills

Problem-solving mindset

Proactive approach

Ability to prioritize competing demands

Knowledge of health and disability sector

Tools

Microsoft Office

Document management systems

Job description

Overview

Healthvision is a leading provider of specialist Homecare, Community Nursing and Rehabilitation services throughout New Zealand. We pride ourselves in working closely with our Service Users, families, and Whanau to best understand their holistic needs and provide a comprehensive wraparound service to maximise their independence.

As part of our continued growth, we are excited to introduce a new opportunity for a Quality Administrator to join the team. In this role, you will support the Quality Lead in maintaining and improving Healthvision’s Quality Management Systems (QMS), ensuring compliance with all relevant standards.

This is a permanent full-time (40 hrs) position based in our Head Office (Greenlane, Auckland).

Responsibilities

• Managing relevant quality documentation within required timeframes and alignment with quality policies and procedures
• Processing internal audits, ensuring adherence to audit schedules and QMS standards
• Keeping records up to date and ensuring accuracy and timely collection of data across key areas of service delivery
• Supporting quality-related processes, coordinating training workshops, and providing administrative support for quality improvement initiatives
• Monitoring and assisting with complaints, feedback and escalations in accordance with internal policies and risk thresholds
• Providing high-standard customer service to all stakeholders, involvement in the health and safety procedures, completing internal audits and continuous improvement support

Qualifications

You are a detail-oriented and professional administrator who brings strong communication skills and a proactive approach to your work. You’re comfortable working in a dynamic environment and enjoy being part of a collaborative, multidisciplinary team.

Ideally, you will also have:

• A good knowledge of the health and disability sector, including an understanding of the Ngā Paerewa Health and Disability Services Standards
• Sound knowledge and/or experience working within services supporting Traumatic Brain Injury and spinal injuries
• Strong documentation and information management skills, including a solid understanding of privacy, confidentiality, and safe storage of information
• Experience in participation in quality improvement activities, with a continuous improvement mindset
• Proficiency in Microsoft Office products (Word, Excel, PowerPoint) and experience using document management systems.
• Proficient in computer systems, with a quick adaptability to new systems and technology
• Ability to apply Te Tiriti o Waitangi principles in everyday practice and decision-making
• Strong initiative and a proactive approach to task management, with a problem-solving mindset
• An ability to prioritise competing demands, remain calm under pressure, and work independently with minimal supervision.

Benefits

• Full training and a comprehensive induction
• Free Employee Assistance Programme (EAP) services
• A collaborative, inclusive, and supportive workplace with access to ongoing education
• Birthday leave

Please note that we will be shortlisting and interviewing candidates as applications are received, so if this role sounds like you, we’d love to hear from you. Apply today with your CV & Cover letter!