PwC Graduate Programme - Advisory Managed Services - IT Operations Analyst (Wellington)

PwC South Africa; Wellington; On-site; Confidential; Full time

Benefits offered by this job

Dress for your day

Discounted Health Insurance

Graduate Wellbeing allowance

Graduate sign-on bonus

Professional Qualifications support

Study and Exam Leave

Latest Technology and AI Tools

Mentoring and coaching

Job summary

PwC in Wellington is seeking a Graduate to join our Managed Services stream as part of the 2026 Intern & Graduate Programme. You will support day-to-day technology services and incident coordination, while learning to communicate effectively with clients and internal teams.

As a Graduate, you’ll gain hands-on experience in IT service management and cybersecurity, working closely with mentors to develop technical and professional skills that can lead to a range of client-facing roles within PwC.

Qualifications

• Currently studying towards, or recently completed, a Bachelor-level qualification in IT, CS, Cyber Security, IS, Business, Operations or related.
• Strong communication and people skills with the ability to build relationships with stakeholders.
• Organised, detail-focused and able to keep track of multiple tasks and priorities.
• Interest in technology, IT service management or cybersecurity.
• Proactive, self-motivated, curious and willing to learn.
• Enjoy working collaboratively in a supportive team environment.
• Confident communicating with customers and providing clear updates to stakeholders.

Responsibilities

• Support day-to-day service delivery and incident coordination.
• Facilitate clear communication between clients, service delivery leads and technical teams.
• Gain exposure to cybersecurity and broader technology environment.
• Work closely with experienced team members to develop confidence, technical understanding and customer service skills.
• Take part in an on-call roster after training.

Skills

Strong communication skills

People skills

Organised

Detail-oriented

Proactive

Team player

Willing to learn

Education

Bachelor-level qualification in IT or related

Job description

Management Level Intern/Trainee Job Description & Summary PwC Intern & Graduate Programme 2026

Be at the heart of tech transformation. Make a difference at PwC. At PwC, our purpose is clear: to build trust in society and solve important problems. Join our diverse whanau, where you will be able to unlock your potential. We equip you with the latest technology, tailored coaching, and the confidence to make a real impact. Our culture is centred around our people because we believe that your development is paramount. We’ll help you take on meaningful challenges whilst learning from the best. In addition to this we have fresh fruit in the office, diverse network groups, and recognition events. We also offer competitive pay, support your professional growth, and provide a range of benefits so you can focus on what matters.

Here are some of the benefits:

• Dress for your day:Embrace a dress code that adapts to your agenda.
• Discounted Health Insurance:Access affordable health coverage.
• Graduate Wellbeing:Annual wellbeing allowance.
• Graduate Sign-on Bonus:A competitive sign-on bonus when you join us as a Graduate.
• People Networks:Connect with diverse groups includingManukura, Pacific Village, Shine (LGBTQ+) and more.
• Life and Income Insurance:Comprehensive coverage for added peace of mind.
• PwC-funded Professional Qualifications:Support towards CA ANZ,CPAand other business-related qualifications.
• Study and Exam Leave:Paid leave to support your professional studies, including graduation leave.
• Latest Technology and AI Tools:Work withcutting-edgetechnology and receive a laptop to help you succeed.
• Professional Development:Access mentoring,coachingand learning programmes to develop your technical and human skills.
• Exclusive Discounts:Personal travel,accommodationand retail discounts.
• Social Club:Connect with colleagues through sport, culture,foodand social events.
• PwC Foundation:Volunteer and give back to the community in meaningful ways.

The Opportunity

We're looking for a Graduate to join our Managed Services team in Pōneke/Wellington who will start with us as soon as possible this year.

Our Managed Services team helps clients keep important technology services running effectively. In this customer-facing role, you'll support day-to-day service delivery, incident coordination and clear communication between clients, service delivery leads and technical teams. You'll build practical experience in how technology-enabled services are managed, including supporting service requests and incidents, helping coordinate changes, tracking actions and providing timely updates to stakeholders. You'll also gain exposure to cybersecurity and the wider technology environment as you develop in the role. As a Graduate, you'll work closely with experienced team members who will help you build your confidence, technical understanding and customer service skills. The role is designed to give you a strong foundation in IT and Managed Services, with pathways into service delivery management, technology, consulting and other client-facing roles. You'll join a collaborative and supportive team where people are encouraged to ask questions, contribute ideas and learn from each other. The role will initially work standard Monday-to-Friday hours. Once you’re fully trained and confident in the role, you’ll also take part in an on-call roster to support service delivery when required.

What you’ll bring

• Are currently studying towards, or have recently completed a Bachelor-level qualification in Information Technology, Computer Science, Cyber Security, Information Systems, Business, Operations or a related discipline.
• Have strong communication and people skills and feel comfortable building relationships with a range of stakeholders.
• Are organised, detail-focused and able to keep track of multiple tasks and priorities.
• Have an interest in technology, IT service management, incident management or cybersecurity.
• Are proactive, self-motivated, curious and willing to learn.
• Enjoy working collaboratively and contributing to a supportive team environment.
• Are confident communicating with customers and can provide clear, professional updates to both technical and non-technical stakeholders.

Eligibility

Applications are open to NewZealand or Australian citizens and permanent residents. Candidates on student or work visas may only apply for roles in our Audit, Centre of Innovation and Technology (CIT), and Internal Audit &GRC teams, provided they meet specific eligibility criteria. For more information, please visit pwc.co.nz/studentcareers

Join us at PwC and embark on a journey where your potential can thrive. Experience a supportive environment, exciting challenges, and limitless opportunities.

Grow here. Go further.

You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further.