Project Operations & Client Services Manager

Webtech®/ Creative; Palmerston North; On-site; NZD 60,000 - 80,000; Full time

Job summary

A full-service creative and IT firm in Palmerston North seeks a Project Operations & Client Services Manager for a 12-month parental leave cover. This role involves managing projects across creative and technology sectors, ensuring smooth client communication and project delivery. Ideal candidates will have over 3 years of relevant experience and strong organizational skills. Join a supportive team and make a difference in a growing business.

Benefits

Supportive team culture

Variety in daily tasks

Qualifications

• 3+ years’ experience in project management, client service, or operations.
• Strong communication skills with clients and team members.
• Proficiency with digital tools and systems.

Responsibilities

• Lead and manage projects from discovery to delivery.
• Oversee website builds, ensuring budgets and client expectations are met.
• Plan and coordinate digital marketing campaigns.

Job description

Overview

Project Operations & Client Services Manager (Parental Leave Cover)

Fixed-Term – 12 Months | Palmerston North Webtech® / Creative / Cloud

About Us

About Us

Webtech® is a full-service creative and IT Firm based in Palmerston North. We help businesses across New Zealand bring together technology, creativity, and strategy — from managing IT systems and cybersecurity to designing brands, websites, and digital content.

We’re a small but high-performing team that values communication, trust, and getting things done right.

The Opportunity

The Opportunity

We’re looking for a highly organised Project Operations & Client Services Manager to join us on a 12-month parental leave cover.

You’ll be the central link between our clients and internal teams — coordinating projects, managing schedules, and ensuring everything runs smoothly from idea to delivery.

If you’re someone who loves structure, communication, and variety, this is your chance to play an important part in our team.

What You’ll Do

• Lead and manage projects — from discovery and scoping through to delivery — across both our Creative and Cloud teams.
• Oversee large-scale website builds, ensuring milestones, budgets, and client expectations are met.
• Plan and coordinate digital marketing campaigns, working alongside our design, content, and technical specialists.
• Schedule team workloads, track project progress, and maintain visibility across all active jobs.
• Manage client communication — provide updates, capture feedback, and ensure clear next steps.
• Review and prepare job tickets for billing in Autotask and Xero, ensuring everything is accurate and ready for invoicing.
• Identify process improvements and help refine how we manage projects, timelines, and team collaboration.
• Support the Managing Director with project forecasting, reporting, and resourcing.

What You’ll Bring

• Agency experience is a major advantage — you understand the pace, priorities, and client-facing expectations of a creative or digital environment.
• 3+ years’ experience in project management, client service, or operations, ideally within a creative, marketing, or IT agency.
• Proven ability to manage multiple projects and deadlines simultaneously.
• Strong communication skills — confident with clients, clear with team members.
• Excellent organisation, time management, and attention to detail.
• Proficiency with digital tools and systems (Autotask, Xero, Microsoft 365, or similar).
• A proactive, solution-focused mindset — you keep things moving and know how to get results.

The Details

• Type: Fixed-term (12 months parental leave cover)
• Hours: Full-time (approx. 40 hours per week)
• Location: Palmerston North office
• Reports to: Managing Director

This fixed-term role covers the duties of an employee on parental leave. Depending on business needs and performance, there may be an opportunity for the role to continue or transition into a permanent position — however, no guarantee of ongoing employment is given.

• Work across both creative and technology sectors
• Supportive, down-to-earth team culture
• Real variety in your day and the chance to make a difference
• Opportunity to help shape systems and workflows in a growing business

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Ready to keep projects and people running smoothly? Apply now with your CV and a short cover letter to [e-mail]