Project Manager - CRM & Digital Transformation

Talent; Auckland; On-site; NZD 90,000 - 130,000; Full time

Job summary

Talent in Auckland is seeking an experienced Project Manager to lead CRM and digital transformation initiatives across business, technology and vendor teams. You will oversee end-to-end delivery including Salesforce CRM rollouts, data migration, integrations with eCommerce and POS, and cross-functional governance.

A hands-on, collaborative approach and strong stakeholder engagement are essential. Experience in complex enterprise systems, vendor management and delivering multi-system projects is

Qualifications

• Proven experience delivering complex digital or enterprise-system implementations.
• CRM implementation experience with Salesforce, Microsoft Dynamics 365, SAP CRM/CX, Oracle CX, HubSpot or similar.
• Or experience delivering ERP, HRIS, eCommerce, customer portal, CMS, POS or integrated systems.
• Strong understanding of data migration, systems integration, testing and cutover.
• Experience managing external vendors and multidisciplinary teams.
• Excellent communication with technical and non-technical stakeholders.
• Strong planning, governance, risk, budget and dependency-management.
• Collaborative, hands-on approach in lean technology environments.

Responsibilities

• Manage end-to-end delivery across projects: Salesforce CRM rollouts, improvements and platform enhancements; CRM and Single View of Customer initiatives; integrations connecting CRM, eCommerce, POS and related platforms.
• Oversee scope, planning, budget, resources, risks, dependencies, governance, testing, change, cutover and transition into business-as-usual operations.

Skills

CRM implementations

Salesforce

ERP/eCommerce integrations

Data migration

Systems integration

Vendor management

Stakeholder communication

Governance & budget

Lean / hands-on delivery

Job description

Are you a capable Project Manager who enjoys delivering complex digital systems and working across business, technology and vendor teams?

We are looking for a hands-on Project Manager to join a well-known Auckland organisation and deliver a varied portfolio of customer and digital transformation initiatives. Experience delivering Salesforce CRM implementations would be advantageous; however, we would also love to hear from you if you have successfully delivered comparable CRM, ERP or enterprise digital platforms involving complex data and system integrations.

This role would suit an experienced Project Manager ready to take ownership of complex projects and build their experience within a collaborative organisation.

Project Manager - CRM & Digital Transformation

You will manage end-to-end delivery across projects: Salesforce CRM rollouts, improvements and platform enhancements; CRM and Single View of Customer initiatives; Integrations connecting CRM, eCommerce, point-of-sale and related platforms.

You will be responsible for scope, planning, budget, resources, risks, dependencies, governance, vendors, testing, change, cutover and transition into business-as-usual operations.

What we are looking for

• Proven experience delivering complex digital or enterprise-system implementations
• CRM implementation experience with Salesforce, Microsoft Dynamics 365, SAP CRM/CX, Oracle CX, HubSpot or a comparable platform is highly desirable
• Alternatively, experience delivering complex ERP, HRIS, eCommerce, customer portal, CMS, POS, procurement, analytics or other integrated systems
• Strong understanding of data migration, systems integration, testing, cutover and operational transition
• Experience managing external vendors and multidisciplinary business and technology teams
• Excellent communication skills, with the ability to engage technical specialists, executives and non-technical operational stakeholders
• Strong planning, governance, risk, budget and dependency-management capability
• A practical, collaborative approach and willingness to roll up your sleeves in a lean technology environment
• Public-sector or similarly complex organisational experience would be advantageous

This is a permanent opportunity for someone seeking stability, meaningful delivery ownership and the chance to contribute to projects that support Auckland's people, businesses and experiences.

We are only able to consider those candidates with relevant NZ work rights who are already based in NZ.