Project Manager - 12 month contract

Southern Cross Travel Insurance; Auckland; Hybrid; NZD 90,000 - 130,000; Full time

Benefits offered by this job

50% off Auckland Transport

Hybrid working

Job summary

Southern Cross Travel Insurance (SCTI) in Auckland is seeking an experienced Digital Project Manager to join on a 12‑month fixed‑term contract and deliver customer‑facing digital initiatives across SCTI's channels. You will lead end‑to‑end delivery with product, technology and business teams, shaping plans, timelines and budgets while prioritising the customer journey.

This hybrid role offers meaningful work, governance updates to sponsors and the chance to influence how customers interact with

Qualifications

• Experience delivering digital experience, customer experience, web, portal, app or digital transformation projects.
• Strong PM capability across planning, governance, budgeting, risk management and delivery.
• Experience working closely with product owners, technology teams, business stakeholders and vendors.
• A strong understanding of customer-centric delivery approaches and digital customer journeys.
• Excellent stakeholder management and communication skills, with the ability to influence across all levels of an organisation.
• Experience managing competing priorities and delivering outcomes in complex environments.
• Strong problem-solving skills and a proactive approach to delivery.
• Proven experience delivering digital programmes involving CRM, websites, customer portals and supporting platforms.
• Strong understanding of digital customer journeys, customer experience and omnichannel engagement.
• Experience leading complex technology and vendor ecosystems while managing multiple stakeholder groups.
• Ability to translate strategic objectives into practical digital solutions that drive customer and commercial value.
• Experience within insurance, financial services or other regulated industries.
• Knowledge of customer engagement platforms, marketing automation, digital analytics or customer data solutions.

Responsibilities

• Lead end-to-end delivery of digital experience projects across customer-facing platforms and channels.
• Partner with product, technology and business teams to deliver seamless customer experiences.
• Develop and manage project plans, timelines, budgets, dependencies and resource requirements.
• Facilitate collaboration between stakeholders to drive alignment, decision making and successful outcomes.
• Manage project risks, issues and change activity, ensuring proactive mitigation and clear communication.
• Support the delivery of new digital capabilities, enhancements and customer experience improvements.
• Provide governance, reporting and delivery updates to project sponsors and key stakeholders.
• Coordinate internal teams and external vendors to ensure deliverables meet agreed quality, budget and timeframe expectations.
• Ensure projects are implementation-ready, with appropriate testing, change management and operational readiness activities in place.
• Contribute to continuous improvement across project delivery practices and ways of working.

Skills

Digital PM

Stakeholder Mgmt

Agile delivery

CRM & journeys

Vendor management

Budget & planning

Cross-functional

Tools

CRM platforms

Marketing automation

Analytics tools

Job description

Southern Cross Travel Insurance – Auckland, North Island

At Southern Cross Travel Insurance (SCTI), we’ve got your back in the moments that matter. We are part of the Southern Cross group of brands which all focus on wellbeing. This means we support our people to do and be their best every day.

SCTI is proud to be the market leader in New Zealand and growing in Australia, and we’re just getting started. Travel is changing, and so are our customers’ needs. That’s why we’re here with real care, reassurance, and smart solutions to keep people moving confidently. We’re travellers at heart, and we bring that spirit into everything we do - innovating, improving, and going further together.

Our culture is inclusive and values driven. We empower our people to make decisions, share ideas, and succeed. When you join SCTI, you’re joining a team that’s passionate about creating extraordinary outcomes for our customers and for each other.

About the role:

We're looking for an experienced Digital Project Manager to join us on a 12-month fixed-term contract and help deliver initiatives that enhance how customers interact with SCTI across our digital channels.

Working closely with our Direct & Experiences Squad, you'll lead projects that improve customer journeys, digital experiences and business outcomes. You'll bring together business, product, technology and delivery teams to ensure projects are delivered successfully, while keeping the customer experience at the heart of every decision.

This is a fantastic opportunity to work on meaningful digital initiatives that directly influence how customers engage with our brand and services.

Key responsibilities:

• Lead end-to-end delivery of digital experience projects across customer-facing platforms and channels.
• Partner with product, technology and business teams to deliver seamless customer experiences.
• Develop and manage project plans, timelines, budgets, dependencies and resource requirements.
• Facilitate collaboration between stakeholders to drive alignment, decision making and successful outcomes.
• Manage project risks, issues and change activity, ensuring proactive mitigation and clear communication.
• Support the delivery of new digital capabilities, enhancements and customer experience improvements.
• Provide governance, reporting and delivery updates to project sponsors and key stakeholders.
• Coordinate internal teams and external vendors to ensure deliverables meet agreed quality, budget and timeframe expectations.
• Ensure projects are implementation-ready, with appropriate testing, change management and operational readiness activities in place.
• Contribute to continuous improvement across project delivery practices and ways of working.

About you:

You'll be an experienced project manager who enjoys delivering digital initiatives and creating better experiences for customers. You'll be comfortable working across business and technology teams, translating ideas into practical delivery plans and building strong relationships along the way.

Skills & Experience

• Experience delivering digital experience, customer experience, web, portal, app or digital transformation projects.
• Strong project management capability across planning, governance, budgeting, risk management and delivery execution.
• Experience working closely with product owners, technology teams, business stakeholders and vendors.
• A strong understanding of customer‑centric delivery approaches and digital customer journeys.
• Excellent stakeholder management and communication skills, with the ability to influence across all levels of an organisation.
• Experience managing competing priorities and delivering outcomes in complex environments.
• Strong problem‑solving skills and a proactive approach to delivery.
• Proven experience delivering digital programmes involving CRM, websites, customer portals and supporting platforms.
• Strong understanding of digital customer journeys, customer experience and omnichannel engagement.
• Experience leading complex technology and vendor ecosystems while managing multiple stakeholder groups.
• Ability to translate strategic objectives into practical digital solutions that drive customer and commercial value.
• Experience within insurance, financial services or other regulated industries.
• Knowledge of customer engagement platforms, marketing automation, digital analytics or customer data solutions.

Why you’ll love working with us

We believe work should fit around life, not the other way around. When you join SCTI, you’ll enjoy perks that make a real difference for you and your whānau:

• 50% off Auckland Transport
• Flexibility that works - hybrid working options so you can work from home part of the week

Because when we say we’ve got your back, we mean it - at work and in life.

Our commitment to diversity

Just like the places our customers travel to, our people are wonderfully diverse. We’re committed to creating an inclusive culture where every voice is heard and every perspective is valued. Applications are welcome from individuals of all backgrounds, experiences, and walks of life.

Applicants for this position must meet legal requirements to work in New Zealand.