Product and Technology - Flight Centre

Flight Centre; Auckland; Hybrid; NZD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Employee Share Scheme through Equate+

In-house financial and health services

Training and professional development

Global career opportunities

CSR platform and Brightness of Future

Travel discounts

Job summary

Flight Centre Travel Group (FCTG) is seeking a Technical Support Engineer in Auckland to own escalated incidents and service requests across our enterprise tech landscape. You will diagnose complex hardware, software, and OS issues and collaborate with product and service teams to drive improvements.

With 5+ years in onsite IT support and a passion for customer service, you’ll thrive in a fast-paced travel tech environment and contribute to a safe, inclusive workplace while delivering

Qualifications

• 5+ years in onsite/IT support or service desk role.
• Strong hardware, PC, OS, and enterprise tech troubleshooting.
• IT degree desirable; certifications preferred; travel industry knowledge a plus.

Responsibilities

• Diagnose, troubleshoot, and resolve hardware, software, infrastructure issues while managing escalated incidents and requests.
• Install, configure, maintain, and optimise operating systems and enterprise platforms in collaboration with internal teams, vendors and service partners.
• Contribute to a safe, inclusive, and accessible work environment where Flight Centre staff feel welcomed, respected and supported.

Skills

Hardware support

PC support

Troubleshooting

Operating systems

Enterprise technologies

Customer service

Travel industry experience

Sabre knowledge

Education

IT degree

Industry certifications

Job description

Open up the world to those who want to see _ whakatuwhera te ao ki te hunga e hiahia ana ki te kite Hello, Hej, 你好, Salut!

At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel! Join Flight Centre Travel Group's Enterprise Technology Services (ETS) team as a Technical Support Engineer and play a key role in delivering exceptional technical support across our business. This is an exciting opportunity for an experienced IT professional who enjoys solving complex technical challenges, supporting enterprise technologies, and collaborating with product and service teams. Based in Auckland, you'll take ownership of escalated incidents and service requests while helping drive continual improvement across our technology environment.

About The Role. Mō Te Tūranga

• Diagnose, troubleshoot, and resolve complex hardware, software, infrastructure, and enterprise platform issues while managing escalated incidents and requests. [
• Install, configure, maintain, and optimise operating systems, enterprise platforms, user environments, devices, and system services while collaborating with internal teams, vendors, and service partners.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

About You. Mo Koe

• Minimum 5 years' experience in an onsite support, service desk, technical support, or similar IT support role.
• Strong understanding of hardware support, PC support, troubleshooting, operating systems, enterprise technologies, and customer service.
• IT degree desirable, industry certifications preferred.
• Travel industry experience, with knowledge of travel industry systems including Sabre.

Some of our benefits. Ngā mea e tukuna ana e mātou

• Tick destinations off your bucket list with our discounts on travel and accommodation
• Employee Share Scheme through Equate Plus
• Access to in-house financial and health services
• Receive ongoing training and professional development
• Hybrid working model
• Preference for internal progression through Brightness of Future
• Global career opportunities in a network of brands and businesses at your fingertips
• Proud Corporate Social Responsibility platform through the Flight Centre Foundation, and Brighter Futures programs
• Opportunity to attend global awards events, including Global Gathering (Las Vegas 2022, Bali 2023 and Lisbon 2024)
• Various social events to promote networking, the celebration of wins, and sometimes just for fun!

About Flight Centre. Mō Mātou Flight Centre

Put simply, we’re a bunch of travel lovers looking for more travel lovers to join our family. Over the past 40 years, we’ve celebrated many important milestones and today, we are proud to be an award-winning global travel retailer. This year we are SO proud to have been listed as excellence awardees at the HR Awards New Zealand, for the Employer of Choice Award AND the HR Team of The Year award! We're also a certified Great Place to Work 2024.

Come as you are. Nau mai, whakatau mai

We believe that every individual is equally important and has access to all the same opportunities and rights. We work as a community with accessible leaders and we embrace diverse cultures, backgrounds and perspectives. We have an irreverent culture of taking our business seriously but not ourselves.

We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.

We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.

Irreverence. Ownership. Egalitarianism

So come and join our team of Flighties, and help us open up the world to those who want to see.