Process & Performance Manager

CGR Services; Auckland; Hybrid; NZD 120,000 - 170,000; Full time

Benefits offered by this job

Health & wellbeing programs

Work-life balance options (flexible/hY

Employee recognition

Community involvement & cultural links

Job summary

Fonterra in New Zealand is seeking a Process & Performance Manager to join our Global Supply Chain, leading planning performance across the function. You will own Plan Attainment, governance, reporting and continuous improvement initiatives, coaching a small team and partnering with Operations, Finance and Digital to deliver outcomes.

You’ll bring strong analytical ability, experience in planning or performance management, and the ability to translate insights into actionable improvements

Responsibilities

• Lead performance management, governance and reporting frameworks across Supply Planning.
• Own and drive Plan Attainment performance, ensuring visibility of risks, opportunities and improvement actions.
• Oversee planning systems, processes and documentation to support operational excellence.
• Partner with stakeholders to translate insights into action and deliver sustainable performance improvements.
• Champion continuous improvement, helping embed capability and planning discipline across the function.

Job description

Whether you're early in your career or ready for your next step, Fonterra offers a unique opportunity to grow with a global dairy co-operative that values care, collaboration, and contribution.

Owned by New Zealand dairy farmers and supported by a dedicated team, we are all working together to create a better future. Imagine tomorrow with us, where your career can grow, and you can create positive change.

About Us | He kupu mō mātou

As a Co-operative built by generations of farming families, Fonterra is committed to creating goodness for generations. Our Global Supply Chain team plays a critical role in ensuring we can deliver on our promises to farmers, customers and consumers through world-class planning, operational excellence and continuous improvement.

About the Opportunity | Mō tēnei tūranga

We're looking for a Process & Performance Manager to join our Supply Planning team in a permanent leadership opportunity.

This is a pivotal role responsible for driving planning performance across the business through ownership of Plan Attainment, planning governance, reporting, systems management and continuous improvement initiatives. You'll play a key role in ensuring our planning processes remain effective, aligned and focused on delivering business outcomes.

It leads a small team but works across Supply Planning providing direction, coaching and support to lift capability and deliver consistent planning performance outcomes.

Working across Supply Planning, Operations, Finance and Digital teams, you'll:

• Lead performance management, governance and reporting frameworks across Supply Planning.
• Own and drive Plan Attainment performance, ensuring visibility of risks, opportunities and improvement actions.
• Oversee planning systems, processes and documentation to support operational excellence.
• Partner with stakeholders to translate insights into action and deliver sustainable performance improvements.
• Champion continuous improvement, helping embed capability and planning discipline across the function.

This role offers significant exposure across COO and Growth & Strategy and is ideal for someone who enjoys driving performance outcomes, influencing change and bringing clarity to complex challenges.

About You | Mōu

You're a strategic and analytical thinker who enjoys solving complex business challenges and improving the way things work. You have a strong process improvement mindset and are comfortable navigating ambiguity while bringing clarity to others.

You thrive on building relationships, influencing outcomes and using data-driven insights to drive business performance. Most importantly, you're passionate about continuous improvement and creating sustainable outcomes that deliver long-term value.

You'll bring:

• Strong experience in planning, supply chain, operations or performance-focused environments.
• Demonstrated capability leading governance, reporting and performance management processes.
• Strong analytical skills with the ability to translate data into actionable insights.
• Experience managing complex stakeholder relationships and influencing without direct authority.
• Knowledge of business systems, process management and continuous improvement methodologies.
• Excellent communication skills with the ability to engage and present to senior leaders.
• Strong planning, prioritisation and problem-solving capability.

Our Values | Ngā Aura

At Fonterra, our values of Good Together, Better Every Day, and Every Drop Counts, are for everyone - no matter your background, identify or experience. These values guide us in delivering exceptional outcomes for our farmers, customers, communities, and each other. Discover how your values align with ours by taking our Values Quiz

Our Commitment to You | Tā mātou oati

We care for our people globally. Our comprehensive benefits support your well-being, development, and work-life balance:

• Fair and equitable pay
• Health and well-being programs (medical, mental health support)
• Work-life balance options (flexible/hybrid working where possible)
• Employee recognition
• Support for community involvement and cultural connection

To learn more, visit Fonterra Careers

A Career of Opportunities | Ngā Mahi

At Fonterra, we are inspired by purpose and guided by our principles and values. Together, we create goodness for generations and make a global impact at a local level. As part of our Co-operative, you are an everyday creator, imagining what Fonterra, dairy, and you can be here.

Join Us | Tātou Tātou

Does this sound good to you? Come join our whānau - bring your whole self, and let's solve for better together.

Together, we're shaping a future of inclusion | He Wāhi mō te Katoa

Inclusion is key to our Co-operative. We're building a team that reflects the diverse world we live in, believing it drives better decisions and innovation.

We welcome applications from all backgrounds (ethnicities, genders, identities, orientations, ages, abilities, neurotypes, cultures, religions).

Even if you don't meet every requirement listed, we encourage you to apply; we value your potential and growth.

If you face accessibility issues or need accommodations during the process, please contact your recruiter. We ensure fair participation, allowing you to be at your best. Tātou, tātou.

Applications close at midnight on Friday 2nd October 2026.