Principal Ministerial Services Advisor

New Zealand Ministry Of Economic Development; Wellington; On-site; NZD 120,000 - 160,000; Full time

Job summary

MBIE is seeking a Principal Ministerial Services Advisor to provide expert leadership and guidance across the Ministerial Servicing function. Reporting to the Manager, Strategy, Performance and Operations, you will shape frameworks, policies, and training to ensure high-quality ministerial servicing across the organisation.

You will work with senior leaders to build capability, promote consistency, and drive improvements in OIA, Privacy Act, and Parliamentary Question responses.

Qualifications

• Significant experience in Ministerial Services and recognised expert in the field.
• Experience developing and implementing ministerial servicing frameworks, policies, procedures, and operating models.
• Experience coaching, mentoring, and building capability in others.
• Strong strategic thinking and analytical skills.
• Exceptional relationship management and influencing abilities.
• Excellent written and verbal communication skills.

Responsibilities

• Provide expert advice on complex ministerial servicing matters, including OIA requests and Ombudsman complaints.
• Lead the development and review of ministerial servicing frameworks, policies, procedures, and guidance.
• Design and deliver capability-building initiatives, including enterprise-wide training and communities of practice.
• Provide coaching, mentoring, quality assurance, and technical support to colleagues across MBIE.
• Lead and oversee responses to enterprise-wide OIA and Privacy Act requests.
• Build strong relationships with stakeholders across MBIE and the wider public sector.
• Identify and implement opportunities to improve performance, quality, and consistency.

Skills

Official information act

Ombudsman guidance

Cabinet & Parliamentary processes

Frameworks & policy development

Coaching & mentoring

Strategic thinking

Relationship management

Written & verbal communication

Tertiary qualification or experience

Education

Tertiary qualification or equivalent practical experience

Job description

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Are you a highly experienced Ministerial Services professional looking to shape best practice across a large and complex organisation?

We are seeking a Principal Ministerial Services Advisor to provide expert leadership, advice, and capability development across MBIE's Ministerial Servicing function.

This is a senior specialist position responsible for providing expert advice and enterprise oversight across ministerial servicing activities. Reporting to the Manager, Strategy, Performance and Operations, you will lead the development of frameworks, policies, guidance, and training that support high-quality and consistent ministerial servicing practices across MBIE.

You’ll work closely with business groups and senior leaders to build capability, provide quality assurance, lead continuous improvement initiatives, and support the delivery of complex and high-profile Official Information Act (OIA), Privacy Act, and Parliamentary Question responses.

This is an opportunity to influence ministry-wide practice, drive capability uplift, and contribute to the delivery of a trusted and high-performing Ministerial Services function.

What You’ll Be Doing

• Providing expert advice on complex ministerial servicing matters, including OIA requests and Ombudsman complaints.
• Leading the development and review of ministerial servicing frameworks, policies, procedures, and guidance.
• Designing and delivering capability-building initiatives, including enterprise-wide training and communities of practice.
• Providing coaching, mentoring, quality assurance, and technical support to colleagues across MBIE.
• Leading and overseeing responses to enterprise-wide OIA and Privacy Act requests.
• Building strong relationships with stakeholders across MBIE and the wider public sector.
• Identifying and implementing opportunities to improve performance, quality, and consistency.

Skills and Experience Required

You’ll bring significant experience in Ministerial Services and be recognised as a trusted expert in the field. You will also have:

• Expert knowledge of the Official Information Act and Ombudsman guidance.
• A strong understanding of government, Cabinet, and Parliamentary processes.
• Experience developing and implementing frameworks, policies, procedures, and operating models.
• Proven experience coaching, mentoring, and building capability in others.
• Strong strategic thinking and analytical skills.
• Exceptional relationship management and influencing abilities.
• Excellent written and verbal communication skills.
• A relevant tertiary qualification or equivalent practical experience.

Experience working in a Minister's Office or central agency would be advantageous.

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Māia- Bold and brave
• Pae Kahurangi - Build our Future

Our aspirations are echoed in our Māori identity - Hīkina Whakatutuki - which broadly means 'lifting to make successful'.

MBIE recognises the partnership founded under TeTiritio Waitangi between Māori and the Crown and is committed to giving effect to TeTiritio Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.