Principal Managing Partner

Workday; Auckland; Hybrid; NZD 150,000 - 200,000; Full time

Job summary

Workday in Auckland, NZ is seeking a Managing Partner to lead a portfolio of deploy and production customers within the Global Services team. You will manage executive relationships, drive successful deployments of Workday solutions, and expand services with strategic guidance to customers.

You’ll collaborate with Sales and Services Executives, steer multi‑disciplinary teams, and ensure renewal and reference opportunities through strong customer outcomes and revenue growth.

Qualifications

• 10+ years experience successfully deploying large, complex Cloud SaaS solutions at a program leader level.

Responsibilities

• Advocate for assigned customers across Workday
• Orchestrate resources to fulfill Workday's obligations under a Success Plan
• Promote a remarkable experience that smooths future renewals
• Collaborate with Sales Executives and Services Executives to position and sell Workday products, deployment risk mitigation services, and post-production offerings
• Develop and sustain customer executive relationships
• Maintain accurate contact records of customer interactions in CRM software
• Collaborate with the extended Sales team to develop and realize an account plan for each assigned customer
• Serve on and actively participate in customer steering committee meetings
• Provide direction and support to a customer's implementation team especially as it relates to scope, budget, timeline and critical deployment issues
• Receive concerns from customer executives and coordinate workmates to resolve the situation
• Work with a customer to drive steady adoption of Workday's innovation by matching new features and products to relevant business outcomes
• Drive customer self-sufficiency by ensuring a customer understands how to engage with Workday's Customer Experience organization and use the features of their Success Plan
• Engage the appropriate workmates to support account planning and feature adoption strategies
• Seek customer stories and champions who will speak with prospective customers

Skills

SaaS leadership

Program leadership

Job description

Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too.

About The Team

Our Global services team is strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship for a portfolio of Workday's customers.

About The Role

The Managing Partner (MP) is a member of the regional services leadership team and is accountable for the overall success of an assigned group of deploying and production customers. The MP will participate in sales cycles to help support implementation related activities for prospects that will become part of their portfolio. The role will concentrate on customers using our subscription adoption product, Workday Success Plans. The MP will orchestrate developing and maintaining executive relationships, taking accountability for the successful deployment of the Workday solution, positioning additional services into their customer base, ensuring customers consume the components of their Success Plan, and encouraging an effective reference motion.

Success is measured by customer satisfaction, subscription revenue retention, subscription revenue growth, and contribution to internal practice development.

Areas of Responsibility

• Advocate for assigned customers across Workday
• Orchestrate resources to fulfill Workday's obligations under a Success Plan
• Promote a remarkable experience that smooths future renewals
• Collaborate with Sales Executives and Services Executives to position and sell Workday products, deployment risk mitigation services, and post-production offerings
• Develop and sustain customer executive relationships
• Maintain accurate contact records of customer interactions in CRM software
• Collaborate with the extended Sales team to develop and realize an account plan for each assigned customer
• Serve on and actively participate in customer steering committee meetings
• Provide direction and support to a customer's implementation team especially as it relates to scope, budget, timeline and critical deployment issues
• Receive concerns from customer executives and coordinate workmates to resolve the situation
• Work with a customer to drive steady adoption of Workday's innovation by matching new features and products to relevant business outcomes
• Drive customer self-sufficiency by ensuring a customer understands how to engage with Workday's Customer Experience organization and use the features of their Success Plan
• Engage the appropriate workmates to support account planning and feature adoption strategies
• Seek customer stories and champions who will speak with prospective customers

Basic Qualifications:

• 10+ years experience successfully deploying large, complex Cloud SaaS solutions at a program leader level

Other Qualifications:

• Experience positioning and selling professional services.
• Experience successfully working with software sales teams to position/sell additional products
• Comfortable in maintaining C-level relationships
• Ability to manage / prioritize multiple customer demands balancing customer satisfaction with revenue and profitability targets
• Ability to travel up to 35% (in a 6-month time period)
• Leadership abilities to motivate and manage a matrixed team of individuals at multiple levels within an organization
• Willingness to roll up one's sleeves and assist wherever needed.
• Team player who will work across the organization and company to continue improving the way we serve our customers.
• Excellent communication, management, negotiation and organization skills

Our Approach to Flexible Work

With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision-making to any degree. Please see below for more details including how to request an accommodation as a qualified veteran, due to a disability or for religious reasons, or as otherwise provided under applicable law.

Workday prohibits taking adverse action against any candidate or employee for reporting a possible violation of this policy, requesting one or more work accommodations, exercising a privacy right, or cooperating in an investigation in accordance with applicable law.

Any employee who retaliates against a candidate or employee for doing so may be subject to disciplinary action, up to and including termination of employment, to the fullest extent allowable under applicable law.

If you require a reasonable accommodation, you may email [e-mail], as far in advance as possible.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.

Please be aware of sites that may ask you to input your data in connection with a job posting that appears to be from Workday but is not.

In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.