Porter

Accor; Auckland; On-site; NZD 45,000 - 60,000; Full time

Job summary

A renowned hospitality company in Auckland is seeking a dedicated Front Office team member. You will welcome guests, assist with luggage, ensure lobby cleanliness, and provide valet service. Ideal candidates are proactive, capable of multitasking, and physically prepared for the role. The position offers flexibility and a variety of benefits including training opportunities and discounts.

Benefits

Accor Academy access

Discounted Food & Beverage & Accommodation

Meals on shift

Paid Parking at Auckland Airport

Paid Birthday Leave

Paid Wellness Leave

Qualifications

• Experience in a Front Office or as a Porter/Concierge preferred.
• Full Driver's License required for valet parking.
• Dedicated to ensuring a memorable guest experience.
• Approachable and proactive attitude.
• Physical strength and endurance essential for handling luggage.

Responsibilities

• Welcome guests warmly and ensure exceptional stays.
• Assist guests with luggage during check-in and check-out.
• Maintain cleanliness of lobby and foyer areas.
• Park and retrieve guests' cars safely.
• Ensure timely delivery of guest luggage.

Skills

Experience in Front Office or Porter/Concierge role

Ability to multitask

Physical capability to handle guest luggage

Dedicated to guest satisfaction

Full Driver's License for valet parking

Job description

Company Description

Te Arikinui Pullman Auckland Airport, located right on the doorstep of Auckland International Airport. With 311 generously appointed guestrooms, the Pullman offers an unparalleled 5-Star Airport Hotel experience that is authentically New Zealand. From the moment guests step into our informal lobby hub to the panoramic views offered by our rooftop bar and dining area, Te Kaahu beckons a rare opportunity to revel in luxury and soak in the mesmerizing sunset stretching from the Manukau Harbour to the heart of Auckland City. Te Kaahu, inspired by the spirit of discovery, past, present, and future, promises to be a destination where culinary excellence meets the splendor of New Zealand's rich Māori heritage. We are dedicated to delivering an unforgettable dining journey, one that encapsulates the essence of Aotearoa’s unique culture and breathtaking landscapes.

Job Description

• Welcome our guests with a warm smile and set the tone for an exceptional stay at Te Arikinui Pullman Auckland Airport.
• Assist guests with their luggage during check-in and check-out, ensuring a seamless and enjoyable experience that leaves a lasting impression.
• Collaborate with our Welcomers to ensure guests feel at home, handling their belongings with the utmost care.
• Keep the lobby and foyer area immaculate, conducting regular checks to ensure it’s always clean and presentable.
• Park and retrieve guests' cars with care, enhancing their convenience and comfort (where applicable).
• Ensure timely and efficient collection and delivery of guest luggage, providing top-notch service throughout their stay.
• Be available to work flexible hours, including late-night shifts and weekends, ensuring seamless service at all times.

Qualifications

• Experienced in Front Office or a Porter/Concierge role (preferred but not essential)
• Assisting guests with valet parking (a Full Driver's License is required)
• Dedicated to ensuring every guest has a memorable and satisfactory experience
• Committed to providing a warm welcome upon arrival and farewell at check-out, meeting all guest needs
• Approachable, proactive, able to multitask, and physically capable of handling guest luggage with care
• Comfortable lifting and carrying guest luggage throughout your shift. (You don't need to be Dwayne \"The Rock\" Johnson, but physical strength and endurance are essential!)

Additional Information

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's refer-a-friend bonus
• Meals on shift
• Paid Parking at Auckland Airport
• Paid Birthday Leave
• Paid Wellness Leave
• Refer a Friend Incentive
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.