Platform Manager - Conversational Banking

Bank of New Zealand; Wellington; On-site; NZD 150,000 - 190,000; Full time

Job summary

Bank of New Zealand is seeking a strategic Platform Manager to lead the Conversational Banking platform, guiding strategy, delivery and operational excellence. You will lead Platform Owners and engineers, collaborating across technology teams and enterprise stakeholders to deliver innovative conversations powered by Amazon Connect.

The role focuses on data-driven decisions, cross-functional leadership, and alignment with BNZ's goals to evolve customer engagement with next-generation contact

Qualifications

• Experience as Software Product Owner or Product Manager for platform products.
• Leadership in an agile, fast-paced environment.
• Strategic vision aligned with business goals.
• Technical understanding of software dev and CCaaS.
• Data-driven decision making with metrics.
• Strong stakeholder management across leadership.
• Customer/user-centric focus in product direction.

Responsibilities

• Develop and communicate a compelling platform strategy for Conversational Banking.
• Lead Platform Owners, Principal Engineers and Engineering Leads through lifecycle stages.
• Create and maintain a comprehensive platform roadmap and priorities.
• Collaborate with technology teams, architects, vendors, and stakeholders.
• Utilise data to drive platform improvements and decisions.

Skills

Product Management Experience

Leadership

Strategic Vision

Technical Understanding

Data-Driven

Stakeholder Management

Problem Solving

User-Centric

Tools

Amazon Connect

CCaaS

Job description

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

We have an exciting opportunity for a strategic and people-focused Platform Manager to lead BNZ's Conversational Banking platform.

Leading a team of experienced technology professionals, you'll drive platform strategy, delivery, engineering excellence, operational efficiency and future capability development. You'll play a key role in evolving how customers engage with BNZ by delivering innovative conversational experiences powered by modern technology and Amazon Connect Customer platform.

Mō te Tūranga | About the Role

We sat down with our Head of Technology for Colleague Digital (who you would report to) and they told us the following about the role:

What are some day-to-day tasks the successful candidate in this role will complete?

• Platform Strategy: Develop and communicate a compelling Conversational Banking platform strategy that meets stakeholders' requirements, aligns with BNZ’s goals, and drives impactful outcomes. Guide technology teams toward purpose-driven excellence.
• People Leadership: Lead Platform Owners, Principal Engineers and Engineering Leads through all employee lifecycle stages – attraction, recruitment, onboarding, development, retention, and offboarding. Foster a culture of trust, collaboration, and accountability to drive performance and alignment with business goals. The Platform Manager role is an influential Technology Domain leadership position.
• Roadmap Planning: Create and maintain a comprehensive platform roadmap, prioritising features and enhancements to meet agreed business objectives and for customers and colleagues.
• Cross-Functional Collaboration: Work closely with technology teams, architects, vendors, and enterprise stakeholders to design, build, and maintain a seamless platform that integrates with other systems.
• Data-Driven Decisions: Utilise data and analytics to make informed decisions, driving platform improvements and optimisation. Support technology teams in making data-backed choice.

What is the most exciting thing about this opportunity?

The Platform Manager role offers the chance to lead the development, operation, and optimisation of platforms within BNZ Technology. You will be instrumental in driving innovation and leading cross-functional teams, ensuring alignment with strategic goals, and fostering high performance.

This role allows you to make a significant impact on the bank's technology portfolio by delivering a high-quality, next generation Contact Centre platform solution built on cutting-edge technology.

What skills are required for this role?

• Product Management Experience: Background as a Software Product Owner or Product Manager, ideally with platform products – especially Contact Centre technologies and digital messaging solutions powered by Amazon Connect Custromer.
• Leadership: Proven ability to lead cross-functional teams and influence without authority in an agile, fast-paced environment.
• Strategic Vision: Ability to define and align the platform vision with business goals.
• Technical Understanding: Familiarity with software development, integration, platform infrastructure and CCaaS.
• Data-Driven: Skilled in using data and metrics to guide decisions.
• Stakeholder Management: Expertise in managing expectations of enterprise senior leaders and key stakeholders, fostering collaboration and maturing ways of working with aligned business units.
• Problem Solving: Strong analytical skills for identifying and addressing challenges.
• User-Centric: Focus on user needs to shape product features and direction.

What will success look like for the candidate in this role?

Success in this role will be demonstrated by effectively leading the Conversational Banking platform teams towards operational excellence, ensuring alignment with customer needs, stakeholder expectations, and BNZ’s strategic goals. The candidate will also be successful in promoting a culture of trust, collaboration, and accountability, and ensuring platform stability, scalability, security, and compliance.

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand

Please note applications close Sunday 6 September 2026

Ehara taku toa i te toa takitahi, kandi he toa takitini" - Success is not the work of an individual, but the work of many.”