Platform Manager - Conversational Banking

JobSpace; Wellington; On-site; NZD 140,000 - 170,000; Full time

Benefits offered by this job

Flexible working

Generous leave

Career development

Job summary

Bank of New Zealand (BNZ) is seeking a Platform Manager to lead the Conversational Banking platform, driving strategy, engineering excellence and operational efficiency in an agile environment. You will manage a team of Platform Owners, Principal Engineers and Engineering Leads to build scalable customer experiences powered by Amazon Connect.

The role emphasizes cross-functional collaboration, data-driven decision making, and a strong product mindset to align platform vision with business goals,

Qualifications

• Experience as a Software Product Owner or Product Manager for platform products, preferably contact centre/digital messaging solutions.
• Ability to lead cross-functional teams and influence in an agile environment.
• Ability to define and align platform vision with business goals.
• Familiarity with software development, integration, and platform infrastructure.

Responsibilities

• Platform Strategy: develop and communicate a compelling platform strategy that meets stakeholder requirements and aligns with BNZ goals.
• People Leadership: lead Platform Owners, Principal Engineers and Engineering Leads through all lifecycle stages.
• Roadmap Planning: create and maintain a comprehensive platform roadmap and prioritise features.
• Cross-Functional Collaboration: work with technology teams, architects, vendors and stakeholders to design and maintain the platform.
• Data-Driven Decisions: use data and analytics to drive platform improvements and inform choices.

Skills

Product Management

Leadership

Strategic Vision

Technical Understanding

Data-Driven

Stakeholder Management

Problem Solving

User-Centric

Tools

Amazon Connect

CCaaS

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Platform Manager - Conversational Banking

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise 'If you can imagine a better future, let's find a way.'

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

We have an exciting opportunity for a strategic and people-focused Platform Manager to lead BNZ's Conversational Banking platform.

Leading a team of experienced technology professionals, you'll drive platform strategy, delivery, engineering excellence, operational efficiency and future capability development. You'll play a key role in evolving how customers engage with BNZ by delivering innovative conversational experiences powered by modern technology and Amazon Connect Customer platform.

About the Role

We sat down with our Head of Technology for Colleague Digital for Colleague Digital (who you would report to) and they told us the following about the role:

What are some day-to-day tasks the successful candidate in this role will complete?

• Platform Strategy: Develop and communicate a compelling Conversational Banking platform strategy that meets stakeholders' requirements, aligns with BNZ's goals, and drives impactful outcomes. Guide technology teams toward purpose-driven excellence.
• People Leadership: Lead Platform Owners, Principal Engineers and Engineering Leads through all employee lifecycle stages – attraction, recruitment, onboarding, development, retention, and offboarding. Foster a culture of trust, collaboration, and accountability to drive performance and alignment with business goals. The Platform Manager role is an influential Technology Domain leadership position.
• Roadmap Planning: Create and maintain a comprehensive platform roadmap, prioritising features and enhancements to meet agreed business objectives and for customers and colleagues.
• Cross-Functional Collaboration: Work closely with technology teams, architects, vendors, and enterprise stakeholders to design, build, and maintain a seamless platform that integrates with other systems.
• Data-Driven Decisions: Utilise data and analytics to make informed decisions, driving platform improvements and optimisation. Support technology teams in making data-backed choices.

What is the most exciting thing about this opportunity?

The Platform Manager role offers the chance to lead the development, operation, and optimisation of platforms within BNZ Technology. You will be instrumental in driving innovation and leading cross-functional teams, ensuring alignment with strategic goals, and fostering high performance.

This role allows you to make a significant impact on the bank's technology portfolio by delivering a high-quality, next generation Contact Centre platform solution built on cutting-edge technology.

What skills are required for this role?

• Product Management Experience: Background as a Software Product Owner or Product Manager, ideally with platform products – especially Contact Centre technologies and digital messaging solutions powered by Amazon Connect Customer.
• Leadership: Proven ability to lead cross-functional teams and influence without authority in an agile, fast-paced environment.
• Strategic Vision: Ability to define and align the platform vision with business goals.
• Technical Understanding: Familiarity with software development, integration, platform infrastructure and CCaaS.
• Data-Driven: Skilled in using data and metrics to guide decisions.
• Stakeholder Management: Expertise in managing expectations of enterprise senior leaders and key stakeholders, fostering collaboration and maturing ways of working with aligned business units.
• Problem Solving: Strong analytical skills for identifying and addressing challenges.
• User-Centric: Focus on user needs to shape product features and direction.

What will success look like for the candidate in this role?

Success in this role will be demonstrated by effectively leading the Conversational Banking platform teams towards operational excellence, ensuring alignment with customer needs, stakeholder expectations, and BNZ's strategic goals. The candidate will also be successful in promoting a culture of trust, collaboration, and accountability, and ensuring platform stability, scalability, security, and compliance.

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand

Please note applications close Sunday 6 September 2026

This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealanders to 'Find their way', then we can't wait to read it.

Ehara taku toa i te toa takitahi, nanging he toa takitini" - Success is not the work of an individual, but the work of many.

Closing Date: 06 September 2026

Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.