Platform Engineer

Systemethix Ltd; Auckland; On-site; NZD 75,000 - 95,000; Full time

Job summary

A technology services company in Auckland is seeking a Platform Engineer responsible for maintaining system reliability and performance. The ideal candidate will have over 2 years of experience in IT managed services, expertise in automation tools like Ansible and Terraform, and strong troubleshooting skills. This role offers the opportunity to work in a collaborative environment focusing on technical support and automation initiatives.

Qualifications

• 2+ years of full-time experience in IT managed service/IT operation.
• Experience with IT security best practices and compliance.
• Proven ability to handle multiple tasks without impacting customer service.

Responsibilities

• Execute end-to-end service request and incident handling.
• Participate in on-call rotations for 24x7 service coverage.
• Achieve SLA targets by following established procedures.
• Conduct routine health checks and assessments.

Skills

Software Defined Storage

Troubleshooting & root cause analysis

Automation experience

Technical Documentation

ITIL knowledge

Tools

Ansible

Terraform

CheckMK

Nagios

Job description

A Platform Engineer is a technical professional responsible for ensuring the reliability, performance, and scalability of systems and infrastructure. This role involves providing technical support, addressing issues, assisting automation initiatives, and knowledge management. The Junior Platform Engineer works collaboratively across teams to optimize system performance and ensure operational excellence.

The role requires a problem-solver and team-player with technical expertise, critical thinking, and a growth mindset. This individual will play a pivotal role in supporting Systemethix's customers. The Platform Engineer must also be proactive, result-oriented, and excellent communication and reporting skills. They should be willing to take on challenges, demonstrate strong ownership, follow through on commitments, exhibit well-planned execution, and have a keen sense of risk identification and management.

Primary Responsibilities

Business-As-Usual Managed Service Tasks:

Execute the end-to-end process of service request and incident handling to support customer environments’ high availability and operational excellence, ensuring customer satisfaction.

Participate in rotations for on-call and preventative daily check tasks to provide 24x7 service coverage.

Achieve committed SLA targets by following established processes and procedures, collecting logs, performing analyses, identifying root causes, implementing resolutions, and maintaining professional communication to keep customers engaged.

Handle multiple tasks in parallel without impacting SLA or customer service quality.

Conduct routine health checks and assessments, ensuring systems are operating at peak efficiency with assistance from leaders/senior members.

Contribute to technical discussions during retrospective meetings.

Proactively learn the knowledge of customer business processes and applications for improved service.

Automation and Innovation:

Proactively utilize automation platforms to implement automation opportunities for routine tasks, thereby enhancing productivity and reducing manual effort.

Active player in the adoption of innovative tools and methodologies to enhance system reliability and scalability.

Skill Growth, Knowledge Sharing, and Mentorship:

Actively learn new technologies, product certifications, and soft skills, and share knowledge with the team.

Be an active mentee and proactively seek guidance and learning opportunities from mentors and senior team members.

Document processes, create reusable artifacts, and contribute to the knowledge management system.

Identify skill gaps and plan for up-skilling, execute the plan to achieve advancement in career development.

Requirements:

• Storage: Software Defined Storage (IBM FlashSystems, Storage Scale, Storage Protect), SAN, NAS
• Observibility & Monitoring platforms (CheckMK/Icinga/Nagios would be a strong plus)
• Troubleshooting & root cause analysis
• Asset management
• Technical Documentation
• ITSM (JSM is preferred)
• ITIL knowledge/experience
• Automation experience is required (Ansible, Terraform)
• Security: IT security best practices and compliance, CIS or ISO27001

Experience requirement

2+ years of full-time experience on IT managed service/IT operation for enterprise with medium size or above

This is an equal opportunities employer and welcomes applications from diverse candidates.