Patient Support & Security Worker (Casual)

Nelson Marlborough Health; Nelson; On-site; NZD 30,000 - 60,000; Part time

Job summary

A New Zealand healthcare provider is looking for a Patient Support & Security Worker for a casual position at Nelson Hospital. This role involves ensuring a safe environment for patients and their families, utilizing strong interpersonal skills. Ideal candidates will have empathy and the ability to de-escalate situations, with training provided for those new to security roles.

Qualifications

• Previous experience in security or related industry preferred, but training will be provided.
• Good level of physical fitness and mobility.
• Ability to relate well to people from different cultures and backgrounds.

Responsibilities

• Assist in providing a safe and welcoming environment.
• Work with staff to meet the needs of patients and their whānau.
• Promote a safe and therapeutic environment.

Skills

Interpersonal skills

Empathy

Calm demeanor

Ability to de-escalate situations

Job description

Thank you for your interest in this position. We have received your application from Indeed, so the first step of your application is complete. To finish your application we will email you further details.

Patient Support & Security Worker (Casual)

Patient Support & Security Worker, Nelson Hospital, Casual

• Apply your interpersonal skills to make a real difference to people’s lives
• Do great work within a supportive team ensuring a safe environment

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As a Patient Support & Security Worker, you will assist our teams to ensure that we continue to provide a welcoming and safe environment for the Emergency Department, Inpatient Mental Health Unit and our Older Persons’ Mental Health Unit at Alexandra Hospital in Richmond. You’ll also focus on working with staff to best meet the needs of patients and their whānau accessing our services.

As this is a casual position, there are no fixed/guaranteed hours of work. However, the more available you are the more shifts you'll be offered.

Hospitals are here to help people, but it takes a great team beyond the Doctors and Nurses to keep things running smoothly and ensure everyone is well looked after. Here at Nelson Hospital an important part of making this happen relies on always having an awesome Patient Support & Security team on site. And that’s where we think you could have a great role to play.

About the Team/Service/ Location

Our team is made up of 12 staff across Nelson/Marlborough. This position has a focus on ensuring that people who attend ED and Mental Health services are supported within a welcoming environment that supports safety, recovery and wellbeing.

About you

As a Patient Support & Security Worker, you will:

• be the type of person who works in a rational and calm manner,
• someone who has the skills and experience to effectively de-escalate difficult situations,
• promote a safe and therapeutic environment,
• be able to relate well to patients and their visitors,
• be able to work with the clinical team and follow directions.

Previous experience in security, or a related industry is preferred. However, this is not essential as training will be provided.

Additionally you will have:

• empathy and a non-judgmental attitude towards patients and members of the public
• the ability to relate with ease to people from a variety of different cultures and backgrounds
• the ability to recognise and pass on issues that may affect patient welfare
• a good level of physical fitness and mobility.

The successful candidate must be eligible to work in New Zealand or hold a valid NZ visa at the time of applying.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click “apply now.” All applications must be submitted through our online careers’ portal by 31 October 2025.