Patient Services Rep (FLOAT TEAM PRN)

Cooper University Health Care; Auckland; On-site; NZD 50,000 - 70,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Patient Service Representative to enhance patient experiences. In this role, you will greet patients with a warm welcome, manage registrations, and ensure smooth appointment scheduling across various healthcare services. Your organizational skills and customer service expertise will shine as you assist patients with their needs and manage administrative tasks efficiently. This position offers a dynamic work environment where you can grow your career while making a significant impact on patient care. Join a team that values innovation and excellence in healthcare delivery.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Retirement Plan

Professional Development Opportunities

Qualifications

• 1+ year of experience in medical registration or billing preferred.
• Proficiency in patient registration and scheduling is essential.

Responsibilities

• Greet patients and provide excellent service using AIDET.
• Perform registration functions and document patient outreach.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Multitasking

Education

High School Diploma or equivalent

Tools

Epic

MyChart

Kiosks and Tablets

Job description

About Us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies, and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience. Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives.

Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information, and completing verification and obtaining signatures. Performs and documents patient outreach for messages received in front desk pool, MyChart messaging, and confirmation calls.

Utilizes kiosks, tablets, and other technology to assist patients upon arrival (meet the patient where they are). Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift.

Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach.

Collects co-pays and outstanding balances. Reviews and reconciles cash drawer on a daily basis. Accurately and efficiently performs many non-clinical administrative duties, including but not limited to in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals, and work queues such as patient reg, referrals, etc. Complies with procedures for transcription of orders (radiology and/or scheduling).

Performs and documents in a timely and efficient manner patient outreach and callbacks for messages received in pool, MyChart messaging, and confirmation calls.

Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies. Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision, and Values and adhering to the Code of Ethical conduct. Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations.

Requires flexibility and the ability to multitask in a fast-paced environment and adjust to the patient volume.

Other duties as assigned by the manager.

Experience Required

Minimum one year of recent registration or billing experience working in a medical facility preferred.

Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations, and referrals preferred.

Epic experience preferred.

Excellent organizational, written/verbal communication, and teamwork skills.

Demonstrated performance of excellent customer service skills.

Education Requirements

High School Diploma or equivalent required.

Special Requirements

Customer service-oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette.

Must possess excellent communication skills both verbal and written. Must be skilled in the use of computers.

NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.