Patient Care Assistant

JobSpace; Auckland; On-site; NZD 27,000 - 33,000; Part time

Job summary

Health New Zealand | Te Whatu Ora is seeking a Part-Time 0.6 FTE Patient Care Assistant for the North Shore Hospital Outpatients department. The role combines clerical reception with clinical support, reporting to the Charge Nurse Manager to assist clinics and patients.

As a PCA, you may handle front desk tasks, administrative duties, and patient care under supervision of Registered Nurses or health professionals, with training provided to build necessary skills.

Qualifications

• Experience in health care as PCA/HCA or in customer service.
• Proficient in computer operations and data entry.
• Able to work in a multi-cultural environment with good English.

Responsibilities

• Front desk duties and administrative tasks as required.
• Provide support to clinics under supervision of nurses or health professionals.
• Contribute to a positive patient experience through care and assistance.

Skills

Data entry

Customer service

Multicultural environment

English proficiency

Teamwork and independence

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Position: Part-Time 0.6 FTE Patient Care Assistant

Location: North Shore Hospital

Working Days: Monday to Friday no shift work!

Department: Outpatients North Shore Hospital

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

The Patient Care Assistant (PCA) position is a joint clerical reception and clinical support role. Reporting to the Charge Nurse Manager, a PCAs duties can vary day to day, depending on the needs of the department. This could include working on the front desk, working on specific administrative tasks, or providing general support to clinics. The PCA also works under the supervision of a Registered Nurse and/ or Registered Health Professionals to provide support and care to patients, with the overall goal of enhancing the patient experience. Specific training will be provided to ensure you have the appropriate skills to perform this role.

About us

Te Whatu Ora Health New Zealand Waitematā provides health services to approximately 500,000 residents in the North Shore, Waitakere, and Rodney areas. It has the largest population of any health district.

North Shore Hospital is accessed by Shakespeare Road in Takapuna and is situated on the shores of Lake Pupuke. The ward tower block overlooks the Rangitoto Channel and the majestic Rangitoto Island on one side, and the Waitemata Harbour with views extending towards Auckland City on the other.

For more information on living and working in Waitematā District, click here.

About You

To be successful in this role, you will have:

• Proficiency in computer operations, including data entry and document creation
• Experience working in a health care setting as either a PCA, Health Care Assistant, or a customer service role
• Experience working in a multi-cultural environment
• A good command of verbal and written English
• The ability to work both within a team and independently

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.