Passenger Services Agent

Swissport; Auckland; On-site; NZD 30,000 - 60,000; Full time

Job summary

A leading airport service provider is seeking Passenger Service Agents in Auckland. Responsibilities include assisting passengers during check-in, providing flight information, and ensuring compliance with security procedures. Candidates should possess strong interpersonal skills and be committed to excellent service. The position requires flexibility in work hours, including early mornings and weekends.

Benefits

On-site employee parking

Uniforms provided

Opportunities for career advancement

Paid training and ongoing support

Qualifications

• Committed to delivering exceptional and safe service.
• Demonstrates a strong work ethic and a desire for learning and advancement.
• Must be 18 years of age or older.

Responsibilities

• Assist passengers during check-in, boarding, and disembarkation.
• Handle the check-in process, including verifying tickets and checking luggage.
• Provide accurate flight information to passengers.

Skills

Strong interpersonal skills

Fluent in English

Ability to handle baggage

Confidence in technology

Job description

Overview

Are you ready to take flight in a dynamic and fast-paced aviation industry? Swissport provides Ground Handling, Cargo Handling, and Passenger Services to support over 300 million passengers annually. Our mission is: to provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.

We believe that our people differentiate us. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team. We are seeking dedicated individuals who align with these values to join our team at various locations across the globe.

What We Offer / Ngā Āheinga

Ramp Service Agents and Baggage Handlers are essential to airport operations, working behind the scenes to ensure everything runs smoothly. This role involves working on the airport tarmac with tasks such as sorting, loading, and unloading baggage and cargo, providing cabin cleaning services, and assisting with aircraft pushback.

In this safety-focused environment, employees have a variable schedule aligned with airline timetables, including early mornings, late shifts, and weekends. This flexibility is crucial to maintaining the efficiency and reliability of airport operations.

Passenger Service Agents play a crucial role in ensuring a seamless and pleasant experience for passengers—from the terminal to the aircraft. Our Passenger Service team is known for helpfulness, knowledge, and courteous demeanor, treating each passenger with kindness, respect, and a warm smile.

Work hours are flexible to align with airline schedules, including early mornings, late-night shifts, and weekends, to meet passenger needs at all times.

Your activities / Ngā momo ngohe

• Assist passengers during check-in, boarding and disembarkation.
• Handle the check-in process, including verifying tickets, issuing boarding passes and checking luggage.
• Provide accurate flight information to passengers, including updates on delays, cancellations and gate changes.
• Resolve passenger complaints and issues efficiently and professionally.
• Offer support and answer questions regarding flight schedules, fares, routes and policies.
• Assist passengers with special needs, including unaccompanied minors, elderly passengers and those requiring wheelchair assistance.
• Assist with luggage drop offs through the check-in process.
• Ensure compliance with security procedures and protocols, including screening passengers and luggage.
• Coordinate with other airport personnel and departments to ensure smooth operations and customer satisfaction.
• Provide assistance and support during emergencies, including medical incidents and flight diversions.
• Maintain accurate records and documentation for all transactions and customer interactions.
• Utilise language skills to assist international passengers and communicate effectively with diverse customers.

Your profile / Kōtaha Matawhaiaro

• Committed to delivering exceptional and safe service.
• Strong interpersonal skills and a team player.
• Demonstrates a strong work ethic and a desire for learning and advancement.
• Maintains composure under pressure and presents themselves with confidence.
• Upholds excellent presentation and grooming standards.
• Exhibits organisational and effective time management skills.
• Physically capable of handling passenger baggage and operating wheelchairs when required.
• Fluent in English (additional languages welcomed).
• Confidence in using software and technology - Intermediate skills required.
• Australian Citizen/Resident with unlimited work rights.
• Possession of a valid NZ driver’s license and reliable transportation.
• Must be 18 years of age or older.
• Must be available to commence 17 November.

What We Offer / Ngā Āheinga

• On-site employee parking available.
• Uniforms provided.
• Opportunities for career advancement.
• Accrual of annual and personal leave.
• Comprehensive & paid training and ongoing support provided.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at Swissport Careers to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

Only permanent residents of New Zealand, or those who have the right to work in New Zealand may apply.