Passenger Liaison Administrator

New Zealand Government; Auckland; On-site; NZD 55,000 - 67,000; Full time

Benefits offered by this job

Life insurance

Critical illness protection

Discounted insurances

Free will services

Savings schemes for Defence community

Job summary

New Zealand Government seeks a Passenger Liaison Clerk to be the first point of contact for personnel travelling on RNZAF, foreign military and chartered NZDF aircraft. The role supports day-to-day military air operations through customer service, passenger processing and administration.

Key duties include processing travel applications, passenger enquiries, check-in, and flight documentation, plus coordinating flight communications.

Qualifications

• Enjoy working with people and delivering excellent customer service.
• Organised, adaptable and capable of balancing administration with customer-facing duties.
• Able to multitask, use initiative and work around the operational tempo.
• Full, clean Class 1 Driver Licence (essential).
• Good computer literacy; confident with Microsoft Office suite.
• Strong communication and interpersonal skills; build relationships across stakeholders.
• Experience in administration, customer service or air travel industry.
• Military experience or knowledge is advantageous but not essential.

Responsibilities

• Processing travel applications and responding to passenger enquiries.
• Managing passenger check-in and preparing flight documentation.
• Managing the Air Movements inbox and coordinating flight-related communications.
• Managing the flight notice board and screens.
• Supporting general administrative and operational activities within the Air Movements team.

Skills

People skills

Customer service

Organised

Multitasking

Microsoft Office

Communication

Administration

Air travel experience

Military knowledge (advantageous)

Driver licence

Tools

Microsoft Office

Job description

Mō te tūnga | About the role

As the Passenger Liaison Clerk, you'll be the first point of contact for personnel travelling on RNZAF, foreign military and chartered NZDF aircraft.

You'll play a key role in supporting day-to-day military air operations through customer service, passenger processing and administration activities.

• Processing travel applications and responding to passenger enquiries
• Managing passenger check-in and preparing flight documentation
• Managing the Air Movements inbox and coordinating flight-related communications
• Managing the flight notice board and screens
• Supporting general administrative and operational activities within the Air Movements team

There are also some physical aspects to the position, including assisting with baggage handling and lifting, so a reasonable level of fitness is required.

The salary for this role starts from $60,903 with a midpoint of $68,852, inclusive of a 4% superannuation contribution. Appointments within this range are based on skills and experience.

Please Note: The formal title for this role within NZDF is Passenger Liaison Clerk.

Ngā pūkenga me ngā wheako | Skills and Experience

We're looking for someone who enjoys working with people and takes pride in delivering excellent customer service. You'll be organised, adaptable and comfortable balancing administration responsibilities with customer-facing duties.

This can be a busy role, so being able to multitask, use your initiative and work around the operational tempo will help you succeed.

• A full, clean Class 1 Driver Licence (essential)
• Good computer literacy, including confidence using Microsoft Office suite
• Strong communication and interpersonal skills, with the ability to build positive relationships across a diverse stakeholder group
• Previous experience in administration, customer service or the air travel industry
• Military experience or knowledge (advantageous but not essential)

Nōu te rourou | What's in it for you

• Safeguard your loved ones with a fully funded life cover of up to $300,000 and critical illness protection.
• Other benefits include discounted additional insurances, free will services and savings schemes for the Defence community.
• Get expert financial guidance and mortgage broker services.
• Find all our benefits and more on the Force 4 Families website.

NZDF champions diversity and inclusivity, valuing every member and fuelling their success. We embrace uniqueness, understanding that diverse teams drive creativity, innovation, and excellence. With an open door to all - irrespective of gender, ethnicity, ability, age, or family dynamics - NZDF offers a flexible, empowering work environment. Join us in shaping a brighter future, where everyone thrives.

Applications close on Tuesday 1 September 2026.

Low Level Security Clearance

You must be a New Zealand citizen or you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa.

At minimum, you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa, and you must be a citizen of and have lived in Australia, Canada, United Kingdom, United States of America or New Zealand continuously for the last five (5) years.

You must have a five (5) year background history that can be verified and assessed appropriately by the NZ Security Intelligence Service (NZSIS) to determine if you are suitable for a security clearance at this level.

If you do not meet the minimum criteria, unfortunately, your application will not be accepted. We do welcome your application at a time when you will meet the requirements.