Parts Advisor, Westgate

Tesla; Auckland; On-site; NZD 60,000 - 75,000; Full time

Job summary

A leading electric vehicle manufacturer in Auckland is seeking an experienced Parts Advisor to join their service team. The role involves significant customer interaction, managing parts inventory, and ensuring customer satisfaction with orders. The ideal candidate will have 1-3 years of experience in the automotive industry, along with technical acumen and excellent communication skills. This position offers a dynamic work environment supporting cutting-edge EV technology.

Qualifications

• 1-3 years of experience in the automotive industry is essential.
• Knowledge of parts, tools, and materials used in vehicle maintenance.
• Ability to maintain cooperative working relationships.

Responsibilities

• Answer customer inquiries through phone, email, and in-person.
• Accurately record parts transactions into the Dealer Management System.
• Follow up with customers on their parts orders to ensure satisfaction.

Skills

Customer service acumen

Technical support service

Communication skills

Attention to detail

Time management

Tools

DMS Systems

SAP

MS Office Suite

Job description

What To Expect

Tesla Motors is looking for an experienced Parts Advisor to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the customer service acumen, but also the ability to provide a basic level of technical support service.

The role will require travel as needed and directed by management. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

What You'll Do

• Answer phone calls, emails and drive-ins to address any customer concern with the highest level of response and attention
• Return missed phone calls and emails promptly
• Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service
• Accurately record parts transactions and data into Dealer Management System – attention to detail critical
• Conduct Transactions w/ systems; walk customer through order and provide summary
• Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers
• Maintain records of time, expenses and materials
• Communicate estimated parts ship and arrival time, including regular updates.
• Follow up with customer on parts order and ensure complete satisfaction with the order
• Perform other related duties as assigned
• Help maintain cleanliness of service centre
• Effectively handle multiple priorities, organize workload, and meet deadlines

What You'll Bring

• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
• Understanding of basic automotive techniques related to repair and servicing of automobiles
• Experience in automotive equipment and servicing methods
• DMS Systems, SAP, MS Office Suite
• 1-3 years’ experience in the automotive industry
• Excellent oral and written communication skills as well as the ability to follow instructions required
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public
• Maintain and perform top level professional integrity and appearance as a parts advisor
• Dealer automotive service experience a plus