Part-Time Sales Assistant - Invercargill

Animates; Invercargill City; On-site; NZD 30,000 - 60,000; Part time

Job summary

A leading pet care company in Invercargill is seeking a Part-Time Customer Service Associate to deliver exceptional service and support to pet owners. Responsibilities include providing specialist advice on products and fulfilling eCommerce orders. Ideal candidates will have retail experience and a positive attitude. Join a fun, values-led team committed to the wellbeing of pets and their owners.

Benefits

Ongoing learning and development

Career progression pathways

Generous discounts

Parental leave benefits

Volunteer leave

Employee Assistance Programme

Stable and growing business

Qualifications

• Experience in a customer-facing role, preferably retail.
• Physical ability to lift stock (up to 20kg).
• Flexibility to work weekdays, weekends, and public holidays.

Responsibilities

• Deliver exceptional customer service to pet owners.
• Provide specialist nutrition advice and educational support.
• Fulfill eCommerce orders and lift heavy items as needed.

Skills

Customer service excellence

Proactive problem-solving

Retail experience

Positive attitude

Job description

Overview

Animates is New Zealand’s leading pet care company with 47 pet specialty retail stores, 33 grooming salons, 15 vet clinics and growing!

As part of our busy Invercargill store, you\'ll join a successful, customer orientated team, delivering exceptional service to our customers and their pets. We have a permanent part-time position available, working 7.5 hours, every Monday, including public holidays.

What will I be doing?

This isn’t your regular customer service role. Here at Animates, the advice you give and the products you sell make a real difference to the lives of pets. Our values-led culture and extensive training will develop your expertise to provide specialist nutrition advice, suggest educational toys and know what fish species make good tank-mates + much more! Other daily tasks include fulfilling eCommerce orders, and you may be required to lift heavy items e.g. bags of dog food.

What we’re looking for

• You’ll pride yourself on delivering customer service excellence, proactively seek solutions and be committed to ongoing learning.
• Experience in a customer facing role (retail experience preferred)
• Physical ability to lift stock (up to 20kg)
• Flexibility to work weekdays, weekends and public holidays
• A positive attitude and dedication to being a valuable team member

Why you will love Animates

You will join a fun and passionate team, who are dedicated to making the world a happier place through the love of pets. We offer a supportive company culture with Managers committed to the wellbeing of their people and where everyone embodies the Animates values – passion, authenticity, care, knowledge, and togetherness! We encourage you to bring your whole self to work and pride ourselves on being an inclusive Rainbow Tick Certified Employer.

We also offer

• Ongoing learning and development
• Various career progression pathways
• Generous discounts at our retail stores and vet clinics
• Parental leave benefits to support your growing family
• Give back to your chosen charities through our ‘Paws for Good’ volunteer leave
• Paid bereavement leave following the loss of a pet
• Access to free counselling through our Employee Assistance Programme
• Stability. Be part of a business that’s growing and thriving