Part-Time (Friday to Monday) Retail Sales Assistant

Petdirect; Spreydon-Cashmere Community; On-site; NZD 30,000 - 60,000; Part time

Job summary

A pet supply retailer in Canterbury is seeking a Part-Time Retail Sales Assistant to provide excellent customer service and support retail operations. The ideal candidate is enthusiastic about pets and has a passion for customer engagement, working closely with a dedicated team. This role offers flexible hours, team-focused culture, and monthly performance incentives for achieving sales goals.

Benefits

Generous staff discount

Monthly performance incentives

All-day snacks and shared team meals

Supportive work culture

Qualifications

• Previous experience in a customer-facing role.
• Ability to engage with customers and drive sales.
• Excellent verbal communication skills.
• Willingness to work as part of a team.
• Ability to multitask and manage time effectively.
• Interest in learning about the products.
• Availability for flexible hours.

Responsibilities

• Welcome customers and provide assistance.
• Assist customers with product selections.
• Maintain product displays and store cleanliness.
• Operate cash register and process transactions.
• Assist with stock replenishment and inventory.
• Collaborate with team for store operations.
• Follow company policies and regulations.

Skills

Customer Service Skills

Sales Skills

Communication

Team Player

Organisational Skills

Product Knowledge

Flexibility

Technical Skills

Retail Store Experience

Animal Lover

Job description

Part-Time (Friday to Monday) Retail Sales Assistant

We are Petdirect, a one-stop shop for all your pet needs - both online and in-store. Our vision is to lead the pack in making it easier for Kiwi pet parents to provide the best life for their pets. As we grow our bricks-and-mortar presence, we’re not just opening stores – we’re creating vibrant, connected community hubs built on education, authenticity, and heart.

We are looking for an enthusiastic and dedicated, animal-loving Part-Time Retail Sales Assistant who can work Friday to Monday (32 hours a week) and join our team at our brand-new Flagship store in Tower Junction. This role offers a fantastic opportunity to be part of a dynamic retail environment, helping to shape the in-store experience and supporting the daily operations.

As a Retail Sales Assistant, you will play a vital role in providing an exceptional shopping experience for our customers. You will be the face of our brand, assisting customers with their purchases, answering their questions, providing expert knowledge, and ensuring that our store is a welcoming and well-organised environment.

The part-time role we have available is for 32 hours a week, spread across Friday, Saturday, Sunday and Monday. Our store is open from 8.30am to 7pm so we require someone who is available to work varying 8.5 hour shifts between the hours of 8.15am and 7.15pm.

KEY RESPONSIBILITIES:

• Customer Service: Welcome customers into the store, offering assistance and advice on products. Handle customer inquiries and resolve any issues in a friendly and professional manner.
• Sales Support: Assist customers in finding the right product to meet their needs, provide information on promotions, and suggest additional items to enhance their shopping experience.
• Product Knowledge: Develop a thorough understanding of the products we offer to provide accurate information and recommendations to customers.
• Merchandising: Ensure that products are well-displayed, shelves are fully stocked, and the store is clean and organised.
• Checkout Operations: Operate the cash register, handle transactions accurately, and process returns or exchanges according to company policies.
• Inventory Management: Assist with stock replenishment, inventory counts, and reporting any discrepancies to the management team.
• Team Collaboration: Work closely with your fellow retail PetSters to ensure smooth store operations and support the overall goals of the store.
• Compliance: Follow all company policies and procedures, including health and safety regulations.

SKILLS AND EXPERIENCE REQUIRED:

• Customer Service Skills: Previous experience in a customer-facing role, with a strong focus on providing excellent service.
• Sales Skills: Ability to engage with customers, understand their needs, and drive sales through effective product recommendations.
• Communication: Excellent verbal communication skills with a friendly and approachable demeanour.
• Team Player: Willingness to work as part of a team and contribute to a positive work environment.
• Organisational Skills: Ability to multitask and manage time effectively in a busy retail setting.
• Product Knowledge: An interest in or willingness to learn about the products sold in the store.
• Flexibility: Availability to work flexible hours, including weekends, holidays, and varying shifts as needed.
• Technical Skills: Basic proficiency in using point-of-sale (POS) systems and familiarity with retail software.
• Retail Store Experience: Previous experience in retail or customer service is a plus, but not required.
• Animal Lover: A passion for animals is essential.

OUR STANDARDS:

• Seek 1%ers: We embrace continuous learning and strive to improve every day, no matter how small the gain.
• Act with purpose: We are intentional in our decisions and actions, always keeping the customer at the centre.
• Be collaborative: We work as one team - respectfully, openly, and with a shared commitment to success.
• Take responsibility: We own our actions and outcomes, demonstrating accountability at every level.
• Get it right: We hold ourselves to high standards by prioritising quality and accuracy in everything we do.

BENEFITS:

• A generous staff discount to spoil your pets.
• Monthly performance incentives based on sales and service KPIs.
• All-day snacks, shared morning teas, and team lunches.
• A supportive, fun, and people-focused work culture.

We are a team of pet enthusiasts dedicated to making life easier for pet parents. Our journey started as an online-only business, but we have now expanded into brick-and-mortar retail, with our first three stores now open and ambitious plans to grow our physical presence across New Zealand.