Own & Transform Incident & Change Leader (Hybrid)

First Focus AU; Wellington; Hybrid; NZD 111,000 - 149,000; Full time

Benefits offered by this job

Hybrid work arrangement

Salary up to AUD 120k + super

Learning & development programs

Tesla car option (conditions apply)

Job summary

First Focus is seeking an experienced Incident & Change Manager to own two critical service functions. You will lead major incidents, coordinate decisions and communications, and drive improvements across Incident and Change Management.

Reporting to the Head of Service Delivery, you’ll shape how we respond to incidents, audit and reduce recurring issues, and elevate change controls across the organization with hands-on leadership during major events.

Qualifications

• Proven experience in incident management and change management.
• Ability to lead major incidents and drive post-incident actions.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead major incident response, coordinating decisions and actions to resolution.
• Audit incidents and drive post-incident reviews to reduce recurrence.
• Own and improve change management processes with proper controls.
• Collaborate across teams to translate problems into practical improvements.

Skills

Incident management

Change management

Service management

Stakeholder management

Tools

ITIL knowledge

Job description

First Focus is seeking an experienced Incident & Change Manager to own two critical service functions. You will lead major incidents, coordinate decisions and communications, and drive improvements across Incident and Change Management.

Reporting to the Head of Service Delivery, you’ll shape how we respond to incidents, audit and reduce recurring issues, and elevate change controls across the organization with hands-on leadership during major events.