Incident & Change Leader: Own, Improve & Impact

First Focus; Wellington; Hybrid; NZD 120,000 - 140,000; Full time

Benefits offered by this job

Competitive salary up to NZD 120,000 +

Hybrid working

Never Stop Growing program

Technical training & extensive library

Mentoring program

Option to package a Tesla company car

Job summary

First Focus is seeking an experienced Incident & Change Manager to own and continuously improve our Incident and Change Management functions. You will lead major incidents, coordinate stakeholders and drive resolution with hands-on involvement when needed.

Reporting to the Head of Service Delivery, you will audit incidents, drive Post Incident Reviews, identify recurring issues and implement automation and better ways of working to reduce risk and improve service quality across the organization.

Qualifications

• Experience in Incident and Change Management across fast-paced environments.
• Excellent written and verbal communication under pressure.
• Strong stakeholder management with cross-team collaboration.
• Ability to identify problems and drive pragmatic improvements.
• Autonomy and accountability in operational roles.

Responsibilities

• Lead major incident response and coordinate decisions across teams.
• Audit incidents and drive Post Incident Reviews for learning.
• Own Change Management standards, controls and risk trends.
• Collaborate with stakeholders to implement improvements across functions.

Skills

Incident Management

Change Management

Stakeholder Management

Communication

Problem Solving

Tools

ITIL

Job description

First Focus is seeking an experienced Incident & Change Manager to own and continuously improve our Incident and Change Management functions. You will lead major incidents, coordinate stakeholders and drive resolution with hands-on involvement when needed.

Reporting to the Head of Service Delivery, you will audit incidents, drive Post Incident Reviews, identify recurring issues and implement automation and better ways of working to reduce risk and improve service quality across the organization.