Order Management Specialist - Auckland & Christchurch Locations

Keith Andrews; Christchurch; On-site; NZD 60,000 - 80,000; Full time

Job summary

A leading commercial vehicle company in Christchurch is seeking an Order Management Specialist to oversee the sales order lifecycle and enhance customer engagement. This role combines responsibilities in order management, data alignment across systems, and cross-functional collaboration. Ideal candidates should possess strong organizational and problem-solving skills, with relevant experience in CRM systems like Salesforce. The role offers significant career growth opportunities within the sales sector.

Benefits

Ongoing training and development

Clear career pathways

Qualifications

• Strong organisational skills and meticulous attention to detail.
• Experience with CRM/DMS systems (Salesforce, Equip preferred).
• Familiarity with vehicle build processes or the automotive industry is advantageous.

Responsibilities

• Manage the full sales order lifecycle, ensuring accuracy and timely completion.
• Maintain and align data across Salesforce and Equip.
• Provide regular updates to internal teams and customers.
• Prepare invoices and support commission accuracy.

Skills

Organisational skills

Problem-solving

Customer-focused

Experience with CRM/DMS systems

Knowledge of financial processes

Tools

Salesforce

Equip

Job description

Overview

Drive your career forward with a role at the heart of our sales operations.

As our Order Management Specialist, you'll be the vital link between our customers, sales team, finance, and operations. You'll oversee the entire order lifecycle — from the moment a deal is confirmed to vehicle handover and invoicing — ensuring a smooth, accurate, and seamless process for both customers and internal teams.

This role is perfect for someone looking to grow into a sales career. You'll gain firsthand experience with customer engagement, order management, CRM systems, and business processes, while developing a deep understanding of our products and customers. High performers are often considered for internal sales positions as opportunities arise.

What you'll be doing

• Manage the full sales order lifecycle, ensuring accuracy, visibility, and timely completion.
• Maintain and align data across Salesforce and Equip (Internal systems)
• Provide regular updates to both internal teams and customers on order status and delivery timelines.
• Prepare invoices, track payments, and support commission accuracy and reporting.
• Collaborate with body builders and logistics teams to ensure builds are on track
• Measure and report on key metrics such as body builder SLAs and customer satisfaction.
• Contribute to process improvements, reporting, and strategy to enhance the customer journey.

What you'll bring

• Strong organisational skills and meticulous attention to detail.
• A proactive, solutions-focused mindset and excellent problem-solving skills.
• Friendly, professional, and customer-first approach.
• Experience with CRM/DMS systems (Salesforce, Equip preferred).
• Knowledge of financial processes like invoicing, commissions, and revenue recognition.
• Confidence working across multiple systems and departments.
• Familiarity with vehicle build processes or the automotive industry (advantageous).

Why this role is unique

• Career growth - develop a strong foundation for future sales roles.
• Strategic impact - identify ways to improve customer engagement and retention.
• Hands-on experience - gain deep knowledge of truck models, builds, specifications, and the commercial transport sector.
• Cross-functional collaboration - work closely with sales, finance, logistics, and aftersales teams.

Why join us

At Keith Andrews, you'll be part of a team that's passionate about delivering exceptional customer experiences while driving innovation in the commercial vehicle industry. We offer ongoing training, development, and clear career pathways to help you achieve your professional goals.

Be the connection between our customers and our success. Apply now and start building your future in sales!

To apply for this job go to: https://keithandrews.recruitmenthub.co.nz/Vacancies & enter ref code: 6811859.

Applications close 17 Oct 2025