Operations Support Coordinator

IMG; Rotorua; On-site; NZD 30,000 - 60,000; Full time

Job summary

A leading engineering services provider in New Zealand is seeking an Operations Support member to process customer orders, assist with reporting, and support teams across multiple branches. Ideal candidates will have experience in administration, strong computer skills, and be flexible problem-solvers. This role offers competitive pay and diverse responsibilities in a supportive team environment.

Benefits

Competitive pay

Opportunities for growth

Supportive team environment

Qualifications

• Experience in administration, operations, or customer service required.
• Confident and capable with various systems and strong computer skills.
• Must be a flexible and adaptable individual.

Responsibilities

• Process and dispatch customer sales orders.
• Act as point of contact for customer enquiries.
• Support the Regional Manager with reporting and administration.
• Assist with invoicing and financial coding.
• Provide branch support and solve operational problems.

Skills

Experience in admin, operations, or customer service

Strong computer skills

Flexible and adaptable

Practical problem-solver

Strong communicator

Job description

About the Role

This is a mix of administration, sales order processing, and operational support. One moment you’ll be sending out customer orders, the next you’ll be helping the Regional Manager with reporting, data entry, or supporting teams across Kinleith, Kawerau, and Rotorua.

It’s not a desk-only role - we need someone who’s proactive, flexible, and ready to jump in wherever problems need solving.

What You’ll Do

• Process and dispatch customer sales orders.
• Act as first point of contact for customer enquiries.
• Support the Regional Manager with reporting, administration, and coordination across 3 branches.
• Assist with invoicing, job tracking, and financial coding.
• Provide branch support - from Work Packs to vehicles and site administration.
• Step in to solve problems and keep operations moving on the floor.

What We’re Looking For

• Experience in admin, operations, or customer service.
• Confident with systems and strong computer skills.
• Flexible and adaptable - comfortable juggling changing priorities.
• A practical problem-solver who enjoys variety in their day.
• Strong communicator and team player.

Why Join Us?

At IMG, we’re a trusted name in engineering and maintenance services across New Zealand. Joining our team means being part of a company that values collaboration, continuous improvement, and working smarter.

• Work across three dynamic branches with variety every day.
• Be part of a supportive, down-to-earth team.
• Competitive pay and opportunities for growth.