Operations Support Administrator

Johnson Controls; Hamilton; On-site; NZD 50,000 - 65,000; Full time

Job summary

Join a leading global technology company as an Operations Support Administrator in Hamilton. You will manage scheduling and dispatch for technicians, coordinate customer service requests, and ensure compliance with safety regulations. This role offers competitive benefits and a chance to contribute to business profitability while working in a supportive team environment.

Benefits

Competitive salary package

Excellent team culture

Ongoing training and professional development opportunities

Qualifications

• Ability to work independently with strong organizational skills.
• Effective interpersonal and communication skills.

Responsibilities

• Scheduling and dispatch management for technicians.
• Coordination of customer service requests from initiation to completion.
• Parts management, billing, and assisting with collections.

Skills

Organizational Skills

Attention to Detail

Interpersonal Skills

Communication Skills

Education

Associate Degree

Job description

Build your best future with the Johnson Controls team

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams support a multitude of industries worldwide, offering opportunities for personal development through meaningful work projects and learning experiences. We focus on supporting our employees' physical, financial, and emotional wellbeing. Become part of the Johnson Controls family and thrive in an empowering culture where your voice and ideas are valued – your next great opportunity is just a few clicks away!

Position: Operations Support Administrator

Location: Hamilton

Wormald, a part of Johnson Controls, is New Zealand’s leading fire protection specialist with 140 years of protecting people and property. We are renowned for reliable safety products and services nationwide. Johnson Controls is a global technology leader operating in over 150 countries, with 117,000 employees creating intelligent buildings, energy solutions, and security systems.

What We Offer

• Competitive salary package with staff benefits
• Excellent team culture
• Ongoing training and professional development opportunities

Responsibilities

• Scheduling and dispatch management for technicians, both planned and unplanned
• Coordination of customer service requests from initiation to completion
• BWOF compliance
• Parts management, billing, and assisting with collections

How You Will Do It

• Maintain strong relationships with internal and external customers
• Identify opportunities to improve business processes and services
• Contribute to business profitability by providing accurate and timely information

Qualifications

• Ability to work independently with strong organizational and attention-to-detail skills
• Effective interpersonal and communication skills
• Associate degree preferred, with industry experience in service operations or scheduling

Please note that pre-employment checks, including references, medical, criminal record, and drug & alcohol testing, are required as part of the eligibility process.

If this opportunity interests you, Apply Now!

For more information about the role, please contact Janis at [e-mail].