Operations Specialist (Graduate)

Marsh & McLennan Companies; Christchurch; On-site; NZD 60,000 - 80,000; Full time

Job summary

A leading company in the insurance sector is seeking an Operations Specialist to join their Christchurch office. The role involves supporting Client Facing Brokers with administrative and technical tasks, ensuring service standards are met, and developing relationships within the broker network. Ideal candidates will have strong communication, numerical, and organizational skills, along with a relevant degree or experience in insurance.

Benefits

Professional development opportunities

Inclusive company culture

Qualifications

• Clear and concise oral and written communication skills.
• Strong numerical skills.
• Excellent organization skills – able to prioritize work and meet deadlines.

Responsibilities

• Support Client Facing Brokers with administration and technical tasks.
• Ensure growth targets and service standards are met.
• Deliver accurate and timely insurance placement documentation.

Skills

Communication skills

Numerical skills

Organizational skills

Interpersonal skills

Technology proficiency

Education

University degree or diploma

Tools

Microsoft Office

Job description

Company:Marsh

Description:

We are seeking a talented individual to join our Operations team at Marsh. This role will be based in our Christchurch office.

As an Operations Specialist, you will provide support to Client Facing Brokers in all aspects of administration and technical support through the accurate, efficient, and timely production of policies and related documentation. This role will demonstrate technical proficiency, responsible for completing a defined set of processes and tasks within the end-to-end insurance broking lifecycle, ensuring that processes and tasks assigned to them are completed seamlessly and in line with agreed standards of time to complete, accuracy and productivity.

We will count on you to:

• Responsible for the servicing of our NZ local businesses ensuring growth targets and service standards are met.
• Providing assistance in all aspects of client service to key internal stakeholders
• Delivering accurate, efficient, and timely Administration & Technical support – such as insurance placement documentation, invoicing, updating computer records and premium funding documentation
• Developing effective working relationships with our internal broker network
• Gaining exposure to the wider insurance industry via liaising with Underwriters on behalf of the broker network.
• Actively support and collaborate with colleagues at all levels to achieve the best outcomes for our clients and the Company.

What you need to have:

• Clear and concise oral and written communication skills
• Strong numerical skills
• Excellent organisation skills – able to prioritize work and meet deadlines
• Excellent interpersonal skills – able to work within a team
• Comfortable and experience working with technology (solutions)
• Proficient in Microsoft Office tools (or equivalent) – Outlook, Word, and Excel
• Preferable with insurance knowledge

What makes you stand out:

• University degree, diploma, or equivalent work experience desirable
• Graduate or administrator with 1-2 years previous insurance or financial services experience preferred

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Applications will only be considered from candidates who have the appropriate approval to work in New Zealand. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.

About Marsh:

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.