Operations Manager

Beyonder - Slow Living Stays; Tauranga; On-site; NZD 70,000 - 90,000; Full time

Job summary

A premium holiday accommodation provider in Tauranga is seeking an Operations Manager to oversee daily operations and enhance team performance. Ideal candidates should have leadership experience in hospitality, strong financial acumen, and excellent communication skills. This role offers an opportunity to shape operations and drive growth in a vibrant, beachside environment. If you're ready to lead a dedicated team and make a real impact, apply now!

Benefits

Beachside lifestyle

Tight-knit team culture

Freedom and flexibility in work hours

Qualifications

• 5+ years in operations management with team leadership experience.
• Proven ability to enhance guest and owner satisfaction.
• Experience with dynamic pricing and financial forecasting.

Responsibilities

• Oversee daily operations and enhance team performance.
• Drive strategic improvements for guest and owner relations.
• Manage KPIs and ensure effective communication.

Skills

Hands-on leadership

Financial fluency

Clear communication

Operational judgement

Self-starter energy

Adaptability for holiday market

Process improvement

Positive workplace culture

Education

Experience leading teams

Revenue management understanding

Tools

PMS tools

CRM tools

Job description

The Role: Operations Manager

This is a newly created role to support the Business Owner - with real scope to make it your own. You’ll oversee the day-to-day running of Beyonder and help shape what comes next. We’re on a steep growth trajectory, and this role is pivotal to achieving it.

It’s both high-level and hands-on: you’ll drive team performance, lift guest and owner satisfaction, and support the Business Owner to deliver innovation, profitability and growth. You’ll span operations and communications, human rhythms (people/HR cadence), financials and reporting, internal systems, strategy, process improvement and guest experience.

We’re a dedicated team. This role leads, develops and enables us to be the best we can be.

About Beyonder

Beyonder manages premium holiday homes in one of New Zealand’s most iconic beach destinations, Mount Maunganui and Papamoa. Providing exceptional guest and owner experiences is our key focus at Beyonder. We pride ourselves on delivering excellent guest experiences, outstanding service for our owners, and setting the benchmark for premium holiday accommodation in the Bay.

Why You’ll Love Working With Us

• Tight-knit team:we work closely, back each other, and support each other when needed.
• Freedom & flexibility:not a desk-bound 9–5; we respect life outside work.
• Beachside lifestyle:based in the Mount - Mauao always in view.
• Fast-paced variety:no two days the same; you’ll be out and abouta lot.
• Premium homes:help showcase some of the Bay’s most beautiful properties.

What you’ll bring

• Hands-on leader:you set KPIs, coach for performance, hold people to account, and lift morale. Comfortable leading remotely and in-person; you thrive solo or with the team around you.
• Financially fluent:confident with end-of-month processes and reconciliations, basic P&L snapshots and forecasting. You read occupancy, ADR/RevPAR, margins and turn insights into pricing/calendar moves that grow owner returns and company revenue.
• Owner & guest communications:clear written and verbal comms; you own owner updates, statement queries and rate strategy, and you handle disputes/escalations (service recovery, claims, de-escalation) with calm.
• Operational judgement:you coordinate day-to-day with housekeeping and maintenance leads, triage fast, and make sound decisions in the business’s best interest.
• Self-starter energy:high initiative, exceptional time management and attention to detail; you stay steady under pressure and keep things moving without daily hand-holding.
• Flex for the season:you understand the rhythms of a holiday market; you’re comfortable working outside 9–5 when needed and taking a turn on after-hours support.
• Systems & improvement:quick on PMS/CRM/inbox and finance tools; you implement efficient processes and drive continuous improvement.
• Culture carrier:optimistic, practical, and good-humoured. You bring the vibes, empower the team, and protect a healthy work–life balance - while being willing to roll up your sleeves when the guest experience is on the line.

Qualifications

• Experience leading teams and managing day-to-day operations.
• Revenue mindset:reads occupancy/ADR/RevPAR; comfortable with dynamic pricing tools
• Clear written & verbal comms; confident handling conflict and service recovery.
• Sharp operational judgement; calm under pressure; great prioritisation and follow-through.
• Systems-savvy with PMS/CRM/inbox tools; fast learner.

Requirements

• Must hold a full, clean New Zealand driver’s licence.
• Must have the legal right to work in New Zealand (citizenship, residency, or valid long-term work visa).
• Strong preference for candidates seeking long-term employment and career growth with us.
• Available for 40 hours per week, including occasional weekend or after-hours support if/when required.
• Able to commute daily to our office in Mount Maunganui.

How to Apply

Ready to make a real impact with heart and ambition? Send your CV and a brief note introducing yourself and what excites you about this role [e-mail]. If you would like a copy of the Job Description, please contact us. Bonus points if you share your favourite local café in the Mount!