Operations Manager

Aura Accommodation; Rotorua; On-site; NZD 72,000 - 79,000; Full time

Job summary

A local hospitality provider in Rotorua seeks a full-time Operations Manager to lead day-to-day operations and support a high-performing team. The ideal candidate will have experience in the tourism or accommodation industry and excel in communication and problem-solving. Compensation range is $72,000 - $79,000, with a focus on sustainability and community support.

Benefits

Fuel card

Mobile phone plan

Qualifications

• Experience in the tourism, hospitality, or accommodation industry.
• Confident in leading a team and building team culture.
• Strong attention to detail and time management skills.

Responsibilities

• Oversee day-to-day operations and manage staff.
• Provide support to the front office and manage admin tasks.
• Coordinate property maintenance and build local relationships.

Skills

Leadership

Communication

Problem-solving

Team management

Attention to detail

Time management

Customer service

Job description

Overview

Join a team that’s redefining hospitality — one stay at a time.

Here’s your chance to step into a leadership role in one of New Zealand’s most fun and rewarding industries — right here in the heart of Rotorua!

Aura Accommodation is the coolest little hotspot in town, known for our friendly vibe, personal touches, and love for our community. We’re on the hunt for a full-time Operations Manager who’s passionate about people, thrives on problem-solving, and wants to help lead a small, high-performing team in one of Rotorua’s top-rated accommodation properties.

Our mission: To create the most welcoming, educational and personalised accommodation experience in New Zealand – connect the community, create the Aura.

If that sounds like something you’d love to be part of — keep reading!

About the Role

This role is all about leading from the front - with support from the general manager, you will oversee the day-to-day running of Aura. This is not a standard sit-behind-a-desk job, we are all about mucking in, getting involved and doing accommodation a little bit differently. It’s a hands-on role, working alongside a small team of humans passionate about providing exceptional guest service.

We’re looking for a people person with experience in the tourism, hospo, or accommodation industry that feels confident leading a team and can continue to build our team culture. Excellent communication skills and the ability to work alongside guests and staff from all walks of life are a must.

Aura has a strong focus on exceeding guest expectations and providing exceptional service from start to finish. To help us continue Aura’s success over the past nine years, we’re searching for someone with strong attention to detail, great time management, and solid problem-solving skills.

We take great pride in supporting our local community & sustainability is embedded in everything we do. We are looking for someone who can continue championing these initiatives - no previous sustainability knowledge is required.

Key Tasks and Responsibilities

• Overseeing day-to-day operations
• Providing support to the front office staff
• Managing daily admin — emails, calls, reservations
• Group booking & trade enquiries
• Housekeeping rostering & support
• Coordinating local suppliers or contractors
• Managing property maintenance & general upkeep with the property team
• Building relationships with local activity providers

Other managerial duties

• Bi-monthly / monthly reporting to the General Manager & Owner
• Participating in an on-call roster for after-hours guest support, (1 week on, 2 weeks off)

Non-negotiables

• Ability to work some weekends & public holidays
• Previous customer experience
• Experience managing a team

We also love to utilise staff skills! If you bring extra talents like social media, photography/videography, or sustainability expertise, we’d love to hear about them.

The Details

• Full-time position – 40 hours per week, (5 days)
• Includes rostered weekends and public holidays
• Pay: $72,000 - $79,000 depending on experience & skill set
• Fuel Card + Mobile Phone Plan
• October start available, willing to wait for the right person.