Operations Manager

Accor; Queenstown; On-site; NZD 70,000 - 90,000; Full time

Job summary

A leading hospitality company is seeking an Operations Manager at their Queenstown location. The ideal candidate will have proven experience in management, strong financial understanding, and excellent leadership skills. Responsibilities include enhancing guest experience, managing operations, and ensuring safety protocols are in place. The role allows for growth and development within a diverse team. Competitive perks include global discounts and career development opportunities.

Benefits

ALL Heartist Membership discounts

Family & Friends Discounts

Accor Live Limitless Loyalty Program

Career development support

Global networking opportunities

Worldwide career opportunities

Qualifications

• Experiences in managing relationships with stakeholders.
• Ability to prioritise tasks and respond promptly to issues.
• Calm demeanor in high-pressure situations.

Responsibilities

• Collaborate with the General Manager for operational needs.
• Engage in strategic planning for departmental success.
• Define expectations and performance benchmarks.
• Implement safety and security protocols.
• Provide solutions to operational challenges.
• Mentor and empower team for personal growth.

Skills

Proven experience as a Department Head or Operations Manager

Strong financial and business acumen

Effective communication skills

Outstanding organisational skills

Able to work under pressure

Flexible scheduling availability

Job description

Overview

Peppers Beacon is located a short five-minute walk from the centre of Queenstown, also known as the “Adventure Capital” of New Zealand. With uninterrupted lake front views of Lake Wakitipu and stunning mountain ranges, Peppers Beacon offers a range of accommodation from hotel style rooms to large multi-level apartments and a breakfast room for guests to start their day. During your down time, there is no short of activities to choose. From skiing to bungy jumping, for that adrenaline rush or if vineyards and scenic tours are more your speed, there is something for everyone in the historical mining town of Queenstown.

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Purpose

As the Operations Manager, your focus is on fostering a positive guest experience, maximising revenue, and ensuring seamless and efficient operations across all areas of the property. By nurturing a unified team culture built on collaboration, you will drive a collective commitment to excellence.

Primary Responsibilities

• Lead by example, collaborating closely with the General Manager and departmental leaders to efficiently manage operational needs
• Engage in forward planning and strategic thinking for future success to ensure profitable operation across all departments
• Set performance benchmarks and define expectations across departments to continuously enhance and uphold service standards
• Implement and maintain safety protocols and security measures with guests, staff, and property in mind
• Address and find solutions to operational issues and challenges
• Provide mentorship and guidance to empower teams in developing their own expertise and personal growth

Skills And Experience

• Proven experience as a Department Head or Operations Manager
• Proven strong financial and business acumen
• Genuine and effective communicator, adept at managing relationships with both internal and external stakeholders
• Outstanding organisational skills with a keen ability to prioritise tasks and respond promptly
• Poised and composed, even in high-pressure situations
• Able to accommodate a flexible schedule, including mornings, evenings, weekends, and public holidays as required

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.