Operations Manager

New Territory; Auckland; Hybrid; NZD 60,000 - 80,000; Full time

Job summary

A digital design studio based in Auckland is seeking an Operations Manager to drive project efficiency and client interactions. The role involves overseeing project timelines, budgets, and invoicing, alongside refining operational processes in a creative setting. Ideal candidates will have a strong operational background, exceptional organisational skills, and the ability to thrive in a fast-paced environment. Hybrid working options are available.

Qualifications

• Proven experience in operations or project management, ideally in a creative or digital studio.
• Exceptional organisational skills and attention to detail.
• A collaborative approach with the confidence to hold the line when needed.

Responsibilities

• Plan and oversee projects from start to finish.
• Manage client relationships and act as a key point of contact throughout projects.
• Monitor budgets and ensure projects are delivered on time and within scope.

Skills

Operations management

Project management

Organisational skills

Data-driven mindset

Collaboration

Tools

Notion

Streamtime

Float

Xero

Excel

Job description

The Role

We’re looking for an Operations Manager to keep New Territory sharp, efficient and on-track. You’ll be the engine room of the studio: managing projects, people, schedules, budgets and billing so our team can focus on what they do best — world-class design and development.

Location

We are based in Ponsonby, Auckland, New Zealand with a satellite office in Melbourne, VIC, Australia.

The role must be fulfilled in Auckland with hybrid working options.

Responsibilities

• Plan and oversee projects from start to finish: setting timelines, allocating resources and keeping tasks on track.
• Manage client relationships and act as a key point of contact throughout projects.
• Monitor budgets and ensure projects are delivered on time and within scope.
• Manage monthly invoicing and work with our bookkeeper and accountants to hit financial targets.
• Refine and improve operational processes across Notion, Streamtime, Float, Xero and Excel.
• Anticipate issues before they arise and keep projects running smoothly.
• Track utilisation, efficiency and performance metrics to drive continuous improvement.

Requirements

• Proven experience in operations or project management, ideally in a creative or digital studio.
• Exceptional organisational skills and attention to detail.
• A data-driven mindset with confidence in tools and numbers.
• Hustle and resilience: thrives in a fast, flexible, hybrid studio.
• A collaborative approach with the confidence to hold the line when needed.

About New Territory Studio

New Territory Studio is a globally operating digital design studio that specialises in purposeful design, goal-oriented development, and dependable growth. We are committed to providing data-driven strategies across marketing, feature updates, and customer experiences to ensure maximum growth potential for our clients.

Salary

Salary will be determined by skill and experience level.