Operations Leader, High Risk Residential Services

New Zealand Government; Canterbury; On-site; NZD 146,000 - 205,000; Full time

Job summary

Ara Poutama Aotearoa - Department of Corrections is recruiting for an Operations Manager HRRS. The role leads across high-risk residential sites to ensure safe, consistent services and drive performance, risk control and national standards adherence.

You will manage Residence Leads, coordinate across Corrections and external partners, and participate in on-call duties to handle critical incidents and escalations. Based in a national leadership capacity with travel to sites.

Qualifications

• Significant operational leadership experience in corrections, community justice, residential services, social services, housing, or equivalent.
• Proven ability to lead through others, coaching and developing leaders.
• Experience managing performance, risk, compliance across multiple sites.

Responsibilities

• Provide operational leadership across HRRS sites to ensure safe, consistent delivery.
• Lead Residence Leads, drive performance, monitor risk and compliance.
• Contribute to national standards, priorities and continuous improvement.
• Support development of HRRS nationally and foster cross-site collaboration.

Skills

Operational leadership

Coaching leaders

Risk management

Stakeholder engagement

Health and safety

Cultural responsiveness

Driver licence

Education

Tertiary qualification

Job description

Ara Poutama Aotearoa - Department of Corrections is recruiting for an Operations Manager HRRS. The role leads across high-risk residential sites to ensure safe, consistent services and drive performance, risk control and national standards adherence.

You will manage Residence Leads, coordinate across Corrections and external partners, and participate in on-call duties to handle critical incidents and escalations. Based in a national leadership capacity with travel to sites.