Operations Coordinator

Docker, Inc.; Lower Hutt; On-site; NZD 55,000 - 75,000; Full time

Job summary

A leading access solutions provider in Wellington seeks an experienced Operations Coordinator to ensure efficient day-to-day operations and exceptional customer service. Key responsibilities include managing customer inquiries, equipment bookings, and invoicing. The ideal candidate has over 2 years of related experience and strong attention to detail. This role offers a full-time position with opportunities for professional growth.

Qualifications

• 2+ years' experience in a customer service or operations role.
• Exceptional attention to detail and accuracy.
• Strong communication and interpersonal skills.

Responsibilities

• Respond to customer inquiries and assist with preparation of quotes.
• Manage and coordinate equipment bookings and transport schedules.
• Prepare and issue customer invoices accurately and on time.

Skills

Customer service experience

Attention to detail

Communication skills

Multitasking ability

Problem-solving mindset

Office software proficiency

Job description

Overview

Mechanical Access Company is seeking an experienced Operations Coordinator to join our team. This Petone-based, full-time role will play a vital part in the smooth running of our business, ensuring efficient day-to-day operations and providing excellent customer service.

What you\'ll be doing

• Respond to customer inquiries and assist with the preparation of quotes
• Manage and coordinate equipment bookings from clients and internal teams, including coordinating daily transport schedules for equipment delivery and collection.
• Prepare and issue customer invoices accurately and on time. Follow up on purchase orders and support basic accounts reconciliation.
• Assist with timesheets, job costing, and financial record-keeping where required.
• Maintain accurate records of movements and logistics-related documentation. Assist with reporting, internal communications, and general office coordination.
• Track availability and utilisation of mechanical access equipment.

What we\'re looking for

• +2 years\' experience in a related customer service or operations role
• Exceptional attention to detail and accuracy
• Strong communication and interpersonal skills
• Ability to multitask and manage competing priorities in a fast-paced environment
• Problem-solving mindset and a proactive approach to challenges
• Proficiency in office software and booking/invoicing systems (training provided if needed)

About us

Mechanical Access Company is a leading provider of EWP / Access solutions, serving a diverse range of clients across the Wellington region. Our commitment to innovation, safety, and customer satisfaction has earned us a strong reputation in the industry. As a growing company, we are dedicated to investing in our people and providing them with the resources and support they need to thrive.

If you\'re excited by the prospect of joining our team, we encourage you to apply now.

We will only consider applications with unrestricted working rights in New Zealand