Online Services SME

Younity; Wellington; On-site; NZD 70,000 - 90,000; Full time

Job summary

A well-established organisation in Marlborough, NZ, is seeking a digital services specialist to enhance customer experience through online and mobile services. The role involves developing, configuring, and supporting platforms, and it requires strong communication and collaboration skills. Candidates must have a tertiary qualification in IT or a related field and be ready to engage in continuous learning and innovation.

Qualifications

• Experience with online services and content management systems.
• Ability to mentor others and provide expert advice.
• Commitment to continuous learning and digital innovation.

Responsibilities

• Develop, configure, and test online and mobile services.
• Support and promote platforms like online bookings.
• Act as a digital champion, driving innovation.

Skills

Customer service

Communication

Collaboration

Detail-oriented

Proactive

Organizational skills

Education

Tertiary qualification in IT or related field

Tools

Content management systems

No-code solutions

XML

Job description

Work in Marlborough, NZ for a well-established organisation with the beautiful Sounds and wine region at your fingertips. This role offers the opportunity to work with modern platforms, low-code tools, and emerging technologies to deliver smarter, more efficient digital services.

About the role

You’ll be a subject matter expert working within our customers shared digital services platforms to deliver innovative, customer-focused online and mobile services that align with their Digital Business Vision and Strategy.

You will support the development and configuration of online services to improve efficiency and enhance customer experience, while mentoring others and ensuring content remains up to date.

You’ll be responsible for:

• Develop, configure, and test online and mobile services aligned with Council’s digital roadmap.
• Support and promote platforms like online bookings and hearings, including training users.
• Collaborate across teams to deliver solutions that follow architectural principles.
• Provide expert support, troubleshoot issues, and liaise with vendors and users.
• Act as a digital champion, driving innovation and continuous improvement.
• Assist with web content editing and online communications, including during emergencies.
• Participate in after-hours standby and emergency response as required.

We’re looking for someone with:

• Tertiary qualification in IT or related field.
• Experience with online services and content management systems.
• Strong customer service, communication, and collaboration skills.
• Ability to mentor others and provide expert advice.
• Knowledge of no-code solutions, XML, and process improvement.
• Detail-oriented, proactive, and a team player with good organisational skills.
• Commitment to continuous learning and digital innovation.

This role is based in Marlborough, and open to those looking to relocate. However they are not open to full time remote working.

If you need any further information, please contact Vanessa on 02102459145.

This role is only open to candidates who have the right to work in NZ.