Online Order Fulfillment Specialist

Woolworths Ltd.; Rolleston; On-site; NZD 30,000 - 36,000; Full time

Benefits offered by this job

Everyday Rewards team card

Banking and insurance discounts

Global and local career opportunities

Job summary

Woolworths Supermarkets New Zealand is seeking a team member to pick and pack online orders accurately and safely for customers across Aotearoa. You will coordinate with other departments on substitutions and stock issues, while upholding strong health and safety practices.

The role emphasizes friendly customer service, effective teamwork, and a willingness to be on your feet throughout shifts in a fast-paced retail environment.

Qualifications

• Understanding of good customer service.
• Ability to make customer-first decisions aligned to processes and systems.
• Ability to work well within a team and communicate effectively.
• Willingness to stand for the duration of your shift.
• Friendly smile and welcoming attitude.

Responsibilities

• Picking and packing orders accurately, efficiently and safely for online customers.
• Communicating with other departments regarding out of stocks, substitutions and other enquiries relating to online customer enquiries.
• Demonstrating a positive attitude towards Health and Safety for yourself and others around you.

Skills

Customer service

Communication

Teamwork

Positive attitude

Job description

Woolworths Supermarkets New Zealand is seeking a team member to pick and pack online orders accurately and safely for customers across Aotearoa. You will coordinate with other departments on substitutions and stock issues, while upholding strong health and safety practices.

The role emphasizes friendly customer service, effective teamwork, and a willingness to be on your feet throughout shifts in a fast-paced retail environment.