Onboard Services Crew (Summer - fixed term, part-time)

Fullers Group; Auckland; On-site; NZD 30,000 - 60,000; Part time

Job summary

A leading ferry company in Auckland is seeking Onboard Service Crew for a fixed-term part-time role. This entry-level position focuses on providing excellent customer service and bar café services on our fleet. Ideal candidates are over 18, reliable, and passionate about the maritime industry. This opportunity offers valuable experience on the water while working during the busy summer season.

Benefits

Free ferry travel for leisure

Free hot beverages during shifts

Qualifications

• Must be over age of 18 to be considered for this role.
• Passionate about customer service and tourism/maritime industry.
• Punctual, reliable, and take pride in appearance.

Responsibilities

• Provide high level of customer service and café services.
• Promote products and give accurate information.
• Maintain cleanliness and readiness of the vessel.

Skills

Customer service

Teamwork

Reliability

Ability to work under pressure

Job description

Overview

We\'re gearing up for our busiest period with summer around the corner and will be employing multiple Onboard Service Crew on a fixed term part-time basis. Ideally you\'ll be able to work from around the end of September 2025 and work through till the end of April 2026.

About us

Fullers360 was born of a love for the Hauraki Gulf in 1981. 40 years downwind, our network unifies the entire Gulf. Through a reliable network and the passion of 350 crew and staff, Fullers360 ferries nearly 6 million people every year, getting commuters to work and visitors to play.

About the role

Reporting to the Crew Development Manager, our Onboard Services Crew role is an entry level position onto our fleet of speed passenger vessels. In the role you will showcase your hospitality skills behind our onboard café and provide a very high standard of customer service to both tourists and our regular commuters, whilst also participating in marine drills and learning invaluable skills for future employment.

Responsibilities

• Providing the highest level of customer service and bar and café services to customers
• Promoting our products and providing accurate information on our services
• Ensuring the vessel is ready for boarding by cleaning all areas and restocking products
• Demonstrating a commitment to health and safety measures onboard

Qualifications / Success criteria

• Must be over age of 18 to be considered for this role as you will be selling alcohol
• Be passionate about customer service, the customer experience and tourism/maritime industry
• Be punctual, reliable and take pride in your appearance
• Be able to work autonomously and as part of a team
• Have a good level of maturity with the ability to work under pressure
• Have the legal right to work in New Zealand

Hours of work

• $28.95 per hour
• Rotating roster (no set pattern) including public holidays and weekends
• Need to be available to start on either 13th October or 3rd November (shift based, rotating roster)
• Available to work until the end of April 2026
• Need to be available to work over the Christmas and New Year period
• Need to be available to work full time (40 hours) for the 1st 2 weeks for training
• Hours of work fall between 8am - 10pm to enable the use of public transport as we don\'t have parking available onsite

Benefits

• Free ferry travel for work for leisure for our part time fixed term employees
• Free hot beverages before, during or immediately after a shift/work hours

This is the ideal opportunity to gain valuable maritime experience and to spend your summer on the water!

Candidates must have the right to work in NZ and be over age of 18 to be considered for this role.

Please note: Any information you provide will be used to evaluate your suitability to this position. We will hold onto your details for any future opportunities unless asked otherwise.