On Site Tech Solution Specialist

The Warehouse Group; Tauranga; On-site; NZD 50,000 - 65,000; Full time

Job summary

A leading retail company in Tauranga seeks a customer-focused individual to join their services team. This role involves setting up technology solutions and providing exceptional customer support. Candidates should have experience in sales, installation, or customer service, and a proactive approach to problem-solving. The position offers competitive compensation, including commission and various employee benefits such as extra days off and discounts.

Benefits

Base rate + Commission

Paid time off on your birthday

Annual sick leave entitlement of 10 days

Extra lifestyle leave options

Discounts across all brands

Qualifications

• Experience in sales, installation, or customer service.
• Ability to set up and install technology.
• Excellent interpersonal skills.
• Proactive attitude and problem-solving skills.

Responsibilities

• Deliver high-quality customer experience.
• Set up and support technology solutions.
• Provide guidance from initial engagement to post-installation.

Skills

Sales experience

Customer service experience

Installation confidence

Interpersonal skills

Troubleshooting

Job description

Overview

Noel Leeming, as part of TWG, is New Zealand’s market leader for technology and appliances. We know that for Noel Leeming to thrive in this fast-paced environment, we must unlock the power of our team members to put our customers first in everything we do, and that’s where you come in!

Our Noel Leeming Services team is changing the customer experience game by providing a full end-to-end service. We rely on our services team to ensure customers get the right solutions through live demonstrations, support and advice, through to delivery, installation and setup of solutions in homes and workplaces.

This opportunity would suit someone who loves technology, is customer focused and is driven to improve the whole experience. Your excellent communications skills, coupled with your ability to trouble shoot problems, are critical. Equally important is a proactive “get it done” attitude and work ethic.

This position is based out of Greymouth Noel Leeming, and will be 45 hours per week working Tuesday - Saturday.

Being a field-based role, it will be essential for you to have a full clean New Zealand driver’s license to operate one of our company vehicles.

Responsibilities

Responsibilities are focused on delivering a high-quality customer experience, including setting up and supporting technology solutions, and providing guidance from initial engagement through to installation and post-installation support.

Qualifications

• Experience and passion in one or more of the following areas: sales, installation, or customer service
• Confidence to set up and install technology
• Superior interpersonal and customer support skills, with the ability to adjust technical language to suit the customer
• Driven and confident in troubleshooting problems
• Willingness to continue developing your career through on-site training and accreditations

What we can offer you

• Base rate + Commission and Incentives
• Consecutive days off giving you time to unwind and rest for the week ahead
• Paid day off on your birthday
• Incredible discounts across all of our brands
• An extra 5 or 10 days of lifestyle leave if you’d like to spend more time at home, on holiday or on a passion project
• Annual sick leave entitlement of 10 days

Additional Information

Why do you want to work for us?

Our Noel Leeming Services team are a passionate group of experts with the knowledge and expertise that sets us apart in the market. The team understands our products, asks the right questions, provides solutions and are passionate while doing so. If you want to take your career to the next level, if you want to learn on the job and become a true expert, this is the opportunity for you!

We look forward to welcoming you into the fold!