On Site Tech Solution Specialist

The Warehouse Group; Mount Maunganui; On-site; NZD 60,000 - 75,000; Full time

Job summary

The Warehouse Group is seeking a customer service-oriented individual to join their Noel Leeming Services team. This field-based role involves providing technology solutions through installation and support, emphasizing customer satisfaction. A proactive attitude and strong interpersonal skills are essential for success, along with opportunities for professional development.

Benefits

Base salary plus commission and incentives

Consecutive days off for rest and recovery

Paid day off on your birthday

Discounts across our brands

Lifestyle leave options

10 days of annual sick leave

Qualifications

• Experience in sales, installation, or customer service required.
• Proficient in setting up and installing technology.
• Strong interpersonal skills with the ability to adapt technical language.

Responsibilities

• Provide end-to-end service and customer solutions.
• Perform delivery, installation, and setup at homes and workplaces.
• Ensure customers receive the right solutions through live demonstrations.

Skills

Sales experience

Installation skills

Customer service skills

Problem-solving skills

Communication skills

Job description

Company Description

Noel Leeming, part of TWG, is New Zealand’s market leader in technology and appliances. We believe that to thrive in this fast-paced environment, we must unlock the potential of our team members to put customers first in everything we do.

Job Description

Our Noel Leeming Services team is transforming the customer experience by providing end-to-end service. We ensure customers receive the right solutions through live demonstrations, support, advice, and the delivery, installation, and setup of solutions at homes and workplaces.

This role suits someone passionate about technology, customer-focused, and eager to improve the customer journey. Excellent communication skills and troubleshooting ability are essential. A proactive attitude and strong work ethic are also required.

This position is based in Greymouth, working 45 hours per week from Tuesday to Saturday. It is a field-based role, requiring a full clean New Zealand driver’s license to operate company vehicles.

Qualifications

Key to success:

• Experience and passion in sales, installation, or customer service
• Confidence in setting up and installing technology
• Strong interpersonal and support skills, with the ability to adapt technical language for customers
• Problem-solving skills and confidence in troubleshooting
• Willingness to develop through onsite training and certifications

What we offer:

• Base salary plus commission and incentives
• Consecutive days off for rest and recovery
• Paid day off on your birthday
• Discounts across our brands
• Additional lifestyle leave options
• 10 days of annual sick leave

Additional Information

Why work with us?

Our Services team is passionate, knowledgeable, and dedicated to providing exceptional solutions. If you want to advance your career, learn on the job, and become an expert, this is your opportunity!

We look forward to welcoming you!