NZ Team Leader - Premium

Mountain Warehouse; Rotorua; On-site; NZD 80,000 - 100,000; Full time

Job summary

A leading outdoor retail company based in Rotorua is seeking a passionate Team Leader to motivate and manage a retail team. The role focuses on delivering exceptional customer service, operational excellence, and achieving sales targets while creating a vibrant shopping experience. Candidates should possess strong communication skills and retail experience, and the position offers a performance-driven bonus structure and generous colleague benefits.

Benefits

Monthly Bonus Scheme

50% Colleague Discount

Up to 20 days annual leave

Generous Colleague Referral Incentive

Length of service awards

Qualifications

• Passionate about delivering outstanding customer service.
• Confident and reliable motivator with a talent for inspiring others.
• Experienced in all areas of retail, from stock control to visual merchandising.
• Strong communicator who can engage at all levels.
• Proactive and results-driven with a track record of setting and achieving goals.

Responsibilities

• Foster a collaborative team environment and coach your team.
• Uphold shop standards and oversee daily store operations.
• Motivate your team to exceed sales targets and KPIs.
• Set standard for customer service and resolve concerns promptly.

Skills

Outstanding customer service

Team motivation

Retail experience

Strong communication

Problem-solving

Job description

Overview

Application Deadline: 17 October 2025

Department: New Zealand Retail

Location: Rotorua (NRO)

Compensation: $25.00 - $26.00 / hour

Description: Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you! We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.

Responsibilities

• Leadership & Team Development: Foster a collaborative and supportive team environment, uniting colleagues around shared goals. Drive continuous growth by coaching, training, and mentoring your team. Keep your team informed and engaged through clear, open communication. Empower your team with up-to-date product knowledge to meet customer needs confidently.
• Operational Excellence: Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day. Oversee daily store operations, including opening and closing duties, to ensure smooth workflows. Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike. Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.
• Sales & Performance: Motivate your team to meet and exceed sales targets and KPIs. Identify growth opportunities for team members and suggest strategies for their development.
• Customer Experience: Set the standard for exceptional customer service and ensure it’s delivered consistently. Resolve customer concerns promptly and professionally, creating memorable shopping experiences. Represent the Mountain Warehouse brand with enthusiasm and professionalism. Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

We would love to meet someone who is

• Passionate about delivering outstanding customer service.
• A confident and reliable motivator, with a talent for inspiring others.
• Experienced in all areas of retail, from stock control to visual merchandising.
• A strong communicator who can engage at all levels and provide constructive feedback.
• Proactive and results-driven, with a track record of setting and achieving goals.
• Approachable, trustworthy, and a natural team player.
• Skilled at problem-solving within company guidelines and policies.

What’s in it for you?

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• You are entitled to up to 20 days of annual leave per year based on a 5-day work week.
• Generous Colleague Referral Incentive
• A stable, successful and supported environment
• Length of service awards

You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!