NW Pt Access Float Lead - Patient Access Float Team - Miamisburg - FT/Nights

Kettering Health Network; Devonport-Takapuna; On-site; NZD 80,000 - 100,000; Full time

Job summary

An established industry player in healthcare is seeking dedicated individuals to enhance patient experiences at their facilities. This role emphasizes the importance of communication and teamwork, ensuring that every patient receives the highest quality of care. Candidates will engage in various tasks, including managing patient registrations and utilizing specific software for processing. With a commitment to excellence and a supportive environment, this position offers a chance to make a real difference in the lives of patients. If you have a passion for healthcare and customer service, this opportunity is perfect for you.

Qualifications

• High school diploma required; college degree preferred in finance or healthcare.
• 1+ years of medical office or customer service experience required.

Responsibilities

• Provide excellent patient experience and manage registration or scheduling.
• Communicate effectively with patients and staff at all levels.

Skills

Patient Experience

Communication Skills

Computer Skills

Insurance Terminology

Customer Service Knowledge

Teamwork

Microsoft Office Suite

Education

High School Diploma

College Degree in Finance or Healthcare

Tools

Patient Processing Software

TPS System

Job description

Overview

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Campus Overview

Kettering Health Miamisburg

• Serving the residents of Warren, Butler, and Southern Montgomery counties for over 40 years.
• Kettering Health Miamisburg, formerly Sycamore Medical Center, is a full-service hospital located minutes west of the Dayton Mall on Miamisburg-Centerville Road off I-75 in Miamisburg, Ohio.
• The cornerstone services for KH Miamisburg have been Bariatric surgeries and Orthopedic care.
• Expanded services include emergency care, sleep center, mammography, breast MRI, cardiac catheterization lab, wound center and DEXA scanning.
• 142 bed facility.
• Awarded with 100 Top Hospital by IBM Watson Health for the 10th time in 2019.
• In 2020, KH Miamisburg received an “A” from the Leapfrog Group, a national patient safety watchdog, ranking among the safest hospitals in the United States.
• Accredited by the American College of Emergency Physicians as a Level 3 Geriatric Emergency Department.
• KH Miamisburg received several awards from Healthgrades:
• Outstanding Patient Experience Award (2017-2019)
• America’s 100 Best Hospitals for Prostate Surgery Award (2020)
• Joint Replacement Excellence Award (2020)

Responsibilities & Requirements

JOB REQUIREMENTS

Minimum Education

• High school diploma required
• College degree preferred in finance or healthcare field

Minimum Work Experience

• One or more years of medical office or customer service experience required
• Previous registration or scheduling experience strongly preferred

Required Skills

• Demonstrated excellent Patient Experience
• Excellent written and oral communication skills
• Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge
• Knowledge of Insurance Terminology and processes
• Knowledge of Insurance portals and websites
• Strong third-party billing background preferred
• Demonstrated competency in working in teams and ability to effectively communicate with all levels
• Ability to learn site specific patient processing software including but not limited to grease boards and TPS system
• Computer literate and very strong with Microsoft Office Suite
• Complete HBI revenue cycle classes within 6 months of hire date