Nutrition Advisor/Retail Assistant

Raw Essentials; Otago; On-site; NZD 30,000 - 60,000; Part time

Job summary

A pet food retail company in Otago is seeking a part-time team member for their new Wairakei Road store. The ideal candidate will have retail experience and a passion for natural animal health. Responsibilities include providing customer service, managing shop operations, and assisting with deliveries. Full training in raw feeding will be provided. Flexible working hours include Fridays and Saturdays.

Benefits

Staff discount

Development-focused environment

Qualifications

• Experience in retail with a strong customer service focus.
• Strong work ethic and ability to work independently or as part of a team.
• Passionate about natural animal health and well-being.

Responsibilities

• Manage day-to-day operations of the shop.
• Maintain customer records and prepare online orders.
• Assist in unpacking deliveries and stocking freezers.

Skills

Customer service experience

Effective communication skills

Attention to detail

Job description

Raw Essentials is on a mission to improve the life of every cat and dog by helping owners feed what's naturally best for their pet. We're recognised as the raw feeding experts, operating from 17 stores across New Zealand, and offering personalised advice and a wide range of locally sourced and 100% natural products.

We're looking for a passionate person who lives our values of being friendly, curious, responsive, knowledgeable and essential to nourish our new Warakei Road store.

You and your team will provide advice and education for pet owners to help their dogs and cats eat their way to better health through a consistent level of outstanding service.

About Our Role

We currently have a permanent part-time role available for the Wairakei Road store, working 2 days (Friday and Saturday, approx. 14 hours). The opportunity is also there to cover up at our existing Tower Junction store when needed, so extra flexibility would be an advantage.

In addition to customer service and keeping the shop looking amazing, you'll provide advice and education for pet owners to help their dogs and cats eat their way to better health with a species-appropriate, 'raw meaty bones' diet. Full training in all aspects of raw feeding for cats and dogs will be provided.

We sell frozen pet food, and our stores get regular frozen deliveries, so you'll need to be strong, active and willing to get 'stuck in' to unpack deliveries and keep the freezers fully stocked throughout the day.

About Your Responsibilities

Key responsibilities include:

• Case management
• Day to day running of the shop
• Maintenance of customer records
• Preparing and packing Online orders

About You

If you have a flair for customer service, excellent communication skills, great attention to detail and an enthusiasm for natural animal health & well being, we'd love to hear from you.

Our ideal candidate will:

• Have experience in retail and an excellent customer service focus
• Have strong, effective communication skills and good interpersonal skills
• Demonstrate a good work ethic & attention to detail
• Be able to work well independently and as part of a team
• Be flexible and able to multitask effectively
• Be passionate about natural animal health & well being
• Have background knowledge/personal experience of raw feeding cats/dogs, or a strong interest in raw feeding
• Have no issues with lifting heavy boxes (up to 20kgs) of stock throughout the day

Applicants for this position must have the right to work in New Zealand.

What's in it for you?

This is a unique opportunity to be involved in a growing, sustainable, NZ-owned and operated company that truly cares about their people and their product.

We offer a development-focused environment and positive team culture. Hourly rate will be dependent upon skills and experience, and employees enjoy a staff discount.