Night Manager

ibis, ibis Styles, ibis budget; Wellington; On-site; NZD 60,000 - 80,000; Full time

Job summary

Join a vibrant and dynamic team at a leading hotel where your career journey is as exciting as the destination! As a Night Manager, you'll play a crucial role in overseeing hotel operations during the night shift, ensuring guest satisfaction and safety. This full-time position offers a unique opportunity to develop your leadership skills while working in a supportive environment. Enjoy a range of employee perks, from daily meals to global benefits, all while being part of a diverse and inclusive workplace. If you're passionate about hospitality and ready to make a difference, this is the perfect role for you!

Benefits

Accor Academy Access

Daily Staff Meals

Discounted Food & Beverage

Parental Leave Scheme

Staff Celebrations

Refer-a-Friend Bonus

Employee Assistance Program

Qualifications

• 1 year of front office experience at a management level required.
• Ability to manage hotel operations in absence of senior management.
• Good knowledge of emergency procedures and health safety.

Responsibilities

• Supervise guest arrivals and departures, ensuring customer-focused service.
• Compile Night Audit reports and ensure PCI compliance.
• Manage security and safety for guests and employees.

Skills

Front Office Management

Night Auditing

Customer Service

Communication Skills

Problem Solving

Education

GM Certificate

LCQ Certificate

Tools

Opera Cloud

Resaweb

ACDC

Microsoft Word

Microsoft Excel

Outlook

Adobe

Job description

Company Description

ibis Wellington: Wellington’s largest economy hotel within walking distance to the capital’s largest venues, Takina, Te Papa, TSB and Sky Stadium. This robust hotel offers consistency and efficiency for large groups with generous vibrant Vivant restaurant dining spaces, offering a big buffet breakfast, and a la carte lunch and dinner.

Job Description

We are seeking a passionate, guest-focused Night Manager to join our Front Office Leadership team.

In this role, you will support the Operations Manager by managing our team overnight and being responsible for the hotel in the absence of the management team.

This is a Full-Time Permanent position (40 Hours per week) working on a rotating 7-day roster, with a wage of $31.50 per hour PLUS a night allowance from 12am to 5am!

Your responsibilities and essential job functions include but are not limited to the following:

• Supervising late guest arrivals and early departures, ensuring that room allocations and check-in/check-out processes are customer-focused and follow set procedures.
• Running reports and compiling statistical information as required by finance policies and procedures.
• Compiling Night Audit day pack reports and documents in accordance with PCI Compliance, distributing them to specific departments in a timely manner.
• Completing computer system backups and saving them in accordance with finance policies and procedures.
• Processing guest account transactions.
• Responding quickly to all guest concerns and following up with relevant departments.
• Leading the Night team.
• Managing the security and safety of both hotel guests and employees.
• Good knowledge of Resaweb, ACDC, Opera Cloud software's - preferred
• Ability to work over a rotating roster including, days, evenings, overnight, weekends and public holidays.
• Ensure Accor Hotel's guest loyalty and recognition program is maintained and delivered to it's highest standards
  
  

Qualifications

• A current GM Certificate or the ability to obtain one (candidates must have an LCQ certificate and 3 months of supervisory experience at a licensed premises in NZ).
• 1 Years previous front office experience at a management level.
• Pervious experience with night auditing, Opera Cloud, Accounting, ResaWeb, ACDC is advantageous
• Represent the Hotel in absense of senior management, holding responsibility for the smooth and efficient running of the Hotel's operation.
• Proficient knowledge of computer systems such as: Microsoft word, Excel, Outlook and Adobe.
• Excellent verbal and written communication skills.
• Experience managing invoices, floats and guest folios.
• Knowledge of emergency procedures and general health and safety procedures.
• Ability to work over a rotating roster including, days, evenings, overnight, weekends and public holidays.
• Ability to work well under pressure in a fast paced environment.
• Manage front office operations and help in other departments when necessary
  
  

Additional Information

About

At the Ibis Wellington, we're all about not just building your career but ensuring you have a blast along the way! We believe in celebrating your accomplishments with a bunch of awesome employee perks and programs, including:

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Daily staff meals are on us while you're on duty.
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's Parental Leave Scheme: Supporting you in all stages of life.
• Join in on staff celebrations and get recognised for your tenure.
• Accor's refer-a-friend bonus
• Access to our Employee Assistance Program
  
  

Join us at Ibis Wellington, where your career journey is as exciting as the destination!

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

"Pioneering the art of responsible hospitality, connecting cultures, with heartfelt care."