New Business Representative

AIA; Auckland; Hybrid; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible work options

Mentorship program

Job summary

AIA is seeking a New Business Representative in New Zealand to process applications accurately and deliver exceptional service. You will work with customers, advisers, and internal teams to ensure compliance and efficient outcomes.

You will build knowledge of insurance products, underwriting processes, and digital tools while contributing to a high-performing, customer-focused environment. Flexible working options are available as part of our culture of development and collaboration.

Qualifications

• Experience in customer service or administrative roles.
• Strong accuracy and compliance mindset.
• Ability to manage multiple tasks with competing priorities.

Responsibilities

• Process new business applications accurately.
• Deliver responsive, professional service across customer and stakeholder interactions.
• Apply underwriting terms and standards to maintain quality and compliance.
• Identify customer needs and provide tailored support.
• Build collaborative relationships with advisers and customers.
• Champion digital tools and continuous improvement initiatives.

Skills

Customer service

Attention to detail

Relationship building

Prioritization

Tech savvy

Insurance knowledge

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

As a New Business Representative, you play an important role in helping customers begin their journey with AIA by ensuring new business applications are processed accurately, efficiently, and with exceptional care. Working within the New Business team, you build trusted relationships with customers, advisers, and internal stakeholders while delivering a seamless experience across every interaction. This is an opportunity to develop your knowledge of insurance products, underwriting processes, and digital tools while contributing to a high-performing, customer-focused environment. Your work directly supports great customer outcomes, operational excellence, and AIA’s purpose of helping people live Healthier, Longer, Better Lives.

Your Impact

Process new business applications and policy increases accurately and efficiently, supporting timely customer outcomes

Deliver responsive, professional service across customer and stakeholder interactions, creating positive experiences and building trust

Apply underwriting terms and business standards consistently to maintain quality, accuracy, and compliance

Identify customer needs and provide tailored support that strengthens customer satisfaction, retention, and growth opportunities

Build collaborative relationships with advisers, customers, and colleagues to enhance service delivery and resolve queries effectively

Champion digital tools and continuous improvement initiatives that increase efficiency and support operational excellence

Your Capabilities

You bring experience delivering excellent customer service, ideally within a customer contact, administrative, or financial services environment

You have strong attention to detail and enjoy working with processes that require accuracy, quality, and compliance

You have the ability to manage priorities effectively and take ownership of tasks to deliver outcomes within agreed timeframes

You bring a collaborative approach and build positive relationships with a wide range of customers and stakeholders

You have confidence using technology and learning new systems to support efficient and customer-focused ways of working

It is great if you have knowledge of insurance, underwriting, or financial services products and processes, although support and development will be available as you grow in the role

Your Life at AIA

In return for your energy and ambition, you'll gain access to hands-on experience, structured development programs, and mentorship from some of the most inspiring leaders in the industry. We offer flexible ways of working, competitive rewards, and a culture that values curiosity and collaboration. Here, you'll have the chance to learn, grow, and contribute to our mission of helping a billion people live Healthier, Longer, Better Lives by 2030, while shaping a future that matters for you and the communities we serve.

DEIB

Diversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse. If you're excited about this role but don't meet every requirement, we still encourage you to apply. And if there's anything we can do to support you during the recruitment process, please contact us at ***************@aia.com.

Recruitment Agencies: Our Talent team does not require any recruitment agency support.