New Business Representative

AIA NZ; Auckland; On-site; NZD 55,000 - 75,000; Full time

Job summary

AIA New Zealand is seeking a proactive New Business Representative to help customers begin their journey with AIA by processing new business applications accurately and efficiently. You will work with customers, advisers, and internal teams to ensure a seamless experience, while learning about insurance products, underwriting processes, and digital tools.

You will contribute to customer outcomes, operational excellence, and AIA’s mission: helping people live Healthier, Longer, Better Lives.

Qualifications

• Experience delivering excellent customer service in a customer contact, administrative, or financial services environment.
• Strong attention to detail and ability to work with processes that require accuracy and compliance.
• Ability to manage priorities and take ownership to deliver outcomes within deadlines.

Responsibilities

• Process new business applications and policy increases accurately and efficiently.
• Deliver responsive, professional service across customer and stakeholder interactions.
• Apply underwriting terms and business standards to maintain quality and compliance.
• Identify customer needs and provide tailored support that strengthens satisfaction and retention.
• Build collaborative relationships with advisers, customers, and colleagues to enhance service delivery.
• Champion digital tools and continuous improvement to increase efficiency.

Skills

Customer service

Attention to detail

Time management

Collaboration

Tech proficiency

Insurance knowledge

Job description

Your Role with Us

As a New Business Representative, you play an important role in helping customers begin their journey with AIA by ensuring new business applications are processed accurately, efficiently, and with exceptional care. Working within the New Business team, you build trusted relationships with customers, advisers, and internal stakeholders while delivering a seamless experience across every interaction. This is an opportunity to develop your knowledge of insurance products, underwriting processes, and digital tools while contributing to a high-performing, customer-focused environment. Your work directly supports great customer outcomes, operational excellence, and AIA’s purpose of helping people live Healthier, Longer, Better Lives.

Your Impact

• Process new business applications and policy increases accurately and efficiently, supporting timely customer outcomes
• Deliver responsive, professional service across customer and stakeholder interactions, creating positive experiences and building trust
• Apply underwriting terms and business standards consistently to maintain quality, accuracy, and compliance
• Identify customer needs and provide tailored support that strengthens customer satisfaction, retention, and growth opportunities
• Build collaborative relationships with advisers, customers, and colleagues to enhance service delivery and resolve queries effectively
• Champion digital tools and continuous improvement initiatives that increase efficiency and support operational excellence

Your Capabilities

• You bring experience delivering excellent customer service, ideally within a customer contact, administrative, or financial services environment
• You have strong attention to detail and enjoy working with processes that require accuracy, quality, and compliance
• You have the ability to manage priorities effectively and take ownership of tasks to deliver outcomes within agreed timeframes
• You bring a collaborative approach and build positive relationships with a wide range of customers and stakeholders
• You have confidence using technology and learning new systems to support efficient and customer-focused ways of working
• It is great if you have knowledge of insurance, underwriting, or financial services products and processes, although support and development will be available as you grow in the role

Your Life at AIA

In return for your energy and ambition, you’ll gain access to hands‑on experience, structured development programs, and mentorship from some of the most inspiring leaders in the industry. We offer flexible ways of working, competitive rewards, and a culture that values curiosity and collaboration. Here, you’ll have the chance to learn, grow, and contribute to our mission of helping a billion people live Healthier, Longer, Better Lives by 2030, while shaping a future that matters for you and the communities we serve.

DEIB

Diversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. And if there’s anything we can do to support you during the recruitment process, please contact us at [e-mail].

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.