New Business Representative

JobSpace; Auckland; Hybrid; NZD 42,000 - 54,000; Full time

Job summary

AIA New Zealand is seeking a motivated customer service professional to process applications, respond to inquiries, and support underwriting and policy processes to ensure accurate and timely outcomes.

You will deliver professional service across customer interactions, build trust, and collaborate with advisers, customers, and colleagues. Flexible working arrangements and development opportunities are provided.

Qualifications

• Experience delivering excellent customer service in a contact centre, admin, or financial services setting.
• Strong attention to detail and accuracy with processes and compliance.
• Ability to manage multiple priorities and own tasks to meet deadlines.

Responsibilities

• Process new business applications and policy interactions accurately and efficiently.
• Deliver responsive, professional service across customer and stakeholder interactions.
• Apply underwriting terms and business standards to maintain quality and compliance.
• Identify customer needs and provide tailored support to improve satisfaction and retention.
• Build collaborative relationships with advisers, customers, and colleagues to enhance service delivery.
• Champion digital tools and continuous improvement initiatives to increase efficiency.

Skills

Customer service

Attention to detail

Prioritisation

Collaboration

Tech literacy

Insurance knowledge

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Your Impact

• Process new business applications and policy increases accurately and efficiently, supporting timely customer outcomes
• Deliver responsive, professional service across customer and stakeholder interactions, creating positive experiences and building trust
• Apply underwriting terms and business standards consistently to maintain quality, accuracy, and compliance
• Identify customer needs and provide tailored support that strengthens customer satisfaction, retention, and growth opportunities
• Build collaborative relationships with advisers, customers, and colleagues to enhance service delivery and resolve queries effectively
• Champion digital tools and continuous improvement initiatives that increase efficiency and support operational excellence

Your Capabilities

• You bring experience delivering excellent customer service, ideally within a customer contact, administrative, or financial services environment
• You have strong attention to detail and enjoy working with processes that require accuracy, quality, and compliance
• You have the ability to manage priorities effectively and take ownership of tasks to deliver outcomes within agreed timeframes
• You bring a collaborative approach and build positive relationships with a wide range of customers and stakeholders
• You have confidence using technology and learning new systems to support efficient and customer-focused ways of working
• It is great if you have knowledge of insurance, underwriting, or financial services products and processes, although support and development will be available as you grow in the role

Your Life at AIA

In return for your energy and ambition, you'll gain access to hands‑on experience, structured development programs, and mentorship from some of the most inspiring leaders in the industry. We offer flexible ways of working, competitive rewards, and a culture that values curiosity and collaboration. Here, you'll have the chance to learn, grow, and contribute to our mission of helping a billion people live Healthier, Longer, Better Lives by 2030, while shaping a future that matters for you and the communities we serve.

DEIB

Diversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse. If you're excited about this role but don't meet every requirement, we still encourage you to apply. And if there's anything we can do to support you during the recruitment process, please contact us at ***************@aia.com.